Customer Accounts Representative I

Mouser; Región Centro; On-site; MXN 150,000 - 210,000; Full time

Job summary

Mouser is seeking a detail-focused administrative specialist in Jalisco to support order releases, new account setups and data processing. The role emphasizes high-quality service, accurate data entry, and timely communication with internal teams and customers.

Responsibilities include handling multiple currencies, maintaining records, preparing reports, and contributing to continuous quality improvements. You will work in a fast-paced environment requiring reliability and confidentiality.

Qualifications

• Basic education equivalent to US High School Diploma and 2 years general office experience.
• Ability to provide excellent customer service.
• Courteous written and verbal communication with customers.
• Proficient typing, math and writing skills.
• Able to operate PC and use office software for long periods.
• Detail-oriented with strong organizational skills.
• Ability to work under the pressure of deadlines.

Responsibilities

• Gratify and astonish customers with service excellence.
• Performs order releases and new account set-ups; communicates with personnel regarding problem accounts.
• Reconciles wire payments and resolves payment discrepancies; may perform credit investigations and collections.
• Performs data entry accurately using various computer programs; formats material as required.
• Processes work promptly; meets daily productivity objectives with quality.
• Proofs entered data and generates reports; reviews discrepancies and verifies data.
• Understands and works with multiple currencies.
• Files, keeps records, and distributes facsimiles, mail, email, and reports as needed.
• Maintains commitment to goals and high standards of quality; demonstrates time management.
• Interacts professionally with internal and external contacts.
• Well organized; prioritizes tasks; supports total quality processes; maintains confidentiality.
• Regular attendance is essential; performs other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Typing

Time management

Education

High School Diploma

Tools

Windows

Word

Excel

Outlook

Job description

ACCOUNTABILITIES&ESSENTIALFUNCTIONS

• Gratifyandastonishcustomerswithserviceexcellence.
• Performsorderreleasesandnewaccountset-ups,Communicateswithappropriatepersonnel regarding potential and existing problem accounts.Reconciles wire payments and/or resolve payment discrepancies.May perform credit investigations and collection contacts through escalation of contacts.
• Performsdataentryaccuratelyandefficientlyusingvariouscomputerprograms,wordprocessing, spreadsheet or database commands; formats material as required
• Processesworkwithexcellenceandinatimelymanner;meetsdailyproductivityobjectives; displays a sense of urgency while maintaining quality and productivity goals
• Proofs material entered and generates data reports as required; reviews discrepancies in data received,requestsclarificationoradvisessupervisor ofissuesrelatedtodata,andperformsdata verification routines in accordance with company procedures.
• Understandsandcorrectlyworkswithmultiple currencies.
• Files,keepsrecords,andprepares/transmits/sorts/distributesfacsimiles,mail,e-mail,andreports as needed. Expands knowledge of data entry processes utilizing all available resources
• Maintainsahighlevelofcommitmenttoachievegoals;promotesandmaintainshighstandardsof quality work. Demonstrates effective time management skills
• Interactseffectivelyandmaintainsprofessionalmannerandpositiveattitudethroughverbaland written communication with external and internal contacts.
• Well organized and able to prioritize and manage multiple tasks. Supports and participates in company total quality process. Trustworthy and maintains confidentiality. Regular Attendance at work is an essential part of the job
• Otherdutiesasassigned.

SKILLS&CERTIFICATIONS

• Abilityanddesiretoprovideexcellentcustomerservice
• Abilityanddesiretodealdirectlywithcustomerstocarryoutallcorrespondencesinacourteous manner.
• Exhibitsthepotentialtoadvancetootherpositions
• AbilitytouseaPCand typedataforlongperiodsoftime
• Detailedandthoroughin workhabits
• Proficienttyping,mathandwritingskills

• PCexperienceinaMicrosoftWindowsenvironment,proficientwithinternet,MicrosoftWord, Excel, Outlook and other software
• Abilitytouse,read,andinterpretspreadsheets,printedreports,andadualterminalscreen
• Abilitytoworkindependentlyoraspartofateam
• Abilityto workunderthepressureofdeadlines
• Ableand willingtouse ourtelephoneheadsets
• ProfessionalverbalandwrittencommunicationskillsinEnglishandlocallanguage(minimum) Additional languages may be required
• Self-motivated,results-oriented,witheffectiveorganizationalskills.
• Trustworthyandmaintainsconfidentiality

EDUCATION&EXPERIENCE

BasiceducationequivalenttoUSHighSchoolDiplomaand2yearsgeneralofficeexperience;or equivalent combination of education and experience.

COMPETENCIES

• PositiveServiceAttitude Energy
• Accountability
• Influence
• Preference For Structure Frustration Tolerance Integrity