Client Services Coordinator

Quadrant Resource LLC; Mexique; Sur place; MXN 140 000 - 240 000; Plein temps

Résumé du poste

Quadrant Resource LLC seeks a capable sales support professional to organize materials, respond quickly to internal queries, and track orders for timely delivery. You will assist with presales tickets, onboarding paperwork, and renewal quotes, while driving process improvements across Sales, Finance, and Engineering teams.

The role emphasizes accuracy, accountability, and a proactive attitude to support the sales team in a fast-paced environment.

Qualifications

• Experience supporting sales teams with up-to-date materials and reports.
• Administrative experience in fast-paced sales or operations environments.
• Strong written and oral communication; detail-oriented and organized.
• Able to handle multiple tasks and prioritize to meet deadlines.

Responsabilités

• Assist sales team by organizing high-quality support materials (E-RATE, reports, presentations).
• Respond to urgent internal calls and emails when sales reps unavailable.
• Track orders to ensure on-time product delivery to customers.
• Review presales tickets for resource completion and client quotes.
• Escalate urgent issues to Solutions Consultant or Inside Sales as needed.
• Collect and process onboarding paperwork and statements of work.
• Submit returns/credits for the assigned region and follow to completion.
• Support renewal quotes for hardware, software, warranty and contract services.
• Suggest process improvements and collaborate with ISRs to foster teamwork.

Connaissances

Sales support experience

Administrative experience

Customer service orientation

Communication skills

Detail oriented

Problem solving

Team collaboration

Description du poste

• Prior experience in a sales support role
• 1-2 Years of Administrative Experience
• Helping the sales team to improve their productivity by organizing high-quality, up-to-date support
  material such as E-RATE & agreement reports, presentations, etc.
• Respond to urgent internal calls, emails, and messages when sales representatives are unavailable
• Track orders to ensure customers receive products in a timely manner
• Review Presales tickets for Resource completion and Client quote delivery (Close)
• Escalate ongoing or urgent issues to the Solutions Consultant or Inside Sales Representative for
  resolution, as needed
• Collect and process paperwork from customers to include onboarding paperwork, statement of
  work, etc.
• Submit returns and/or credits for the assigned region and follow to completion
• Build and collaborate with sales on renewal quotes for hardware, software, warranty and
  contract support
• Provide innovative ideas on sales support process improvements. Collaborate with ISRs to build
  a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and
  Engineer/Service organizations
• Perform other duties, as assigned
• Accountability – Ability to accept responsibility and account for his/her actions
• Accuracy – Ability to perform work accurately and thoroughly
• Ambition – The drive to achieve personal advancemen
• Communication, Oral – Ability to communicate effectively with others using the spoken
  word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer Oriented – Ability to take care of the customers’ needs while following company
  policy
• Detail Oriented – Ability to pay attention to the minute details of a project or task
• Problem Solving – Ability to find a solution for or to deal proactively with work-related
  problems
• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to
  gain acceptance of a product, service, or idea