Dealer Experience & Operations Specialist

Oferta confidencial; Tijuana; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Oferta confidencial is seeking a Dealer Service Representative to serve as the bridge between our dealers and internal teams, ensuring smooth operations and exceptional service in a fast-paced environment.

You will manage dealer orders, support clients, and collaborate with sales, logistics, and warehouse teams, while keeping ERP/CRM data accurate and up to date.

Strong communication, organization, and problem-solving are essential, along with experience in customer service and Excel.

Formación

• Minimum experience in customer service, sales support, or operations.
• Strong communication and problem-solving abilities.
• Highly organized with the capacity to manage multiple priorities.
• Experience with ERP/CRM systems is a plus.
• Basic to intermediate Excel skills.

Responsabilidades

• Manage and process dealer orders with accuracy and efficiency.
• Provide outstanding support and build relationships with clients.
• Collaborate with sales, logistics, and warehouse teams.
• Track and follow up on open orders and customer requests.
• Resolve issues proactively to ensure customer satisfaction.
• Maintain accurate data in ERP/CRM systems.

Conocimientos

Customer service

Communication

Problem solving

Organization

Herramientas

ERP/CRM systems

Excel

Descripción del empleo

Oferta confidencial is seeking a Dealer Service Representative to serve as the bridge between our dealers and internal teams, ensuring smooth operations and exceptional service in a fast-paced environment.

You will manage dealer orders, support clients, and collaborate with sales, logistics, and warehouse teams, while keeping ERP/CRM data accurate and up to date.

Strong communication, organization, and problem-solving are essential, along with experience in customer service and Excel.