Counter Manager Counter Manager

Trabajo; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Trabajo seeks a dynamic Counter Manager to lead and develop a team of Sales Associates in a fast-paced prestige beauty environment. You will drive sales, service quality and store operations with a focus on coaching and strategic planning.

You will oversee staff development, recruit and retain customers through events and targeted outreach, and ensure excellent customer relationships and operational excellence.

Qualifications

• Strong verbal and written communication skills are essential.
• Excellent interpersonal and customer service skills.
• Results oriented with drive to meet objectives and standards.
• Ability to pursue goals beyond what is required.
• Identify and support team development needs.
• Anticipate and meet customer needs with tact.
• Handle difficult customer situations with diplomacy.
• Guide others while holding them accountable.
• Build and maintain informal networks.
• Model respect, helpfulness and teamwork.

Responsibilities

• Lead, coach and develop Sales Associates to meet sales and service targets.
• Develop and execute an agile business plan for recruiting and retaining customers.
• Plan and run in-store events to boost brand visibility and customer engagement.
• Manage CRM efforts and deliver exceptional customer relationship management.
• Provide strategic leadership for store operations and financial planning.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal setting

Coaching

Team leadership

Organizational skills

Autonomy

Tools

Microsoft Excel

Job description

Description We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel