Ventas Y Atencion Al Cliente

Sally Beauty Holdings, Inc.; Aguascalientes; Hybrid; MXN 165,000 - 248,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Hybrid work model

Job summary

Sally Beauty in Aguascalientes, Mexico is seeking an Omnichannel Sales and Customer Service Specialist to bridge online and in-store experiences. This hybrid role emphasizes delivering seamless support across phone, email, chat, and in-person interactions while driving sales through multiple touchpoints.

Ideal candidates excel at customer inquiries, order tracking, returns, and CRM management, and thrive in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven experience in customer service, sales, or a related role, preferably in a retail or e-commerce environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software, ticketing systems, and e-commerce platforms.

Responsibilities

• Provide exceptional customer service across all channels, including phone, email, live chat, and in-person interactions.
• Assist customers with product inquiries, order placement, tracking, and returns/exchanges.
• Manage and respond to customer feedback and online reviews in a timely and professional manner.
• Support online sales initiatives and work to convert leads into loyal customers.
• Collaborate with the e-commerce and store teams to ensure a consistent brand experience.

Skills

Customer service

Sales

CRM software

E-commerce platforms

Multitasking

Education

High school diploma

Associate's or bachelor's degree (plus)

Tools

CRM software

Ticketing systems

Job description

Our client, a prominent retail entity, is seeking a dedicated Omnichannel Sales and Customer Service Specialist for their operations in Aguascalientes, Aguascalientes . This hybrid role focuses on ensuring a seamless and positive customer experience across all sales channels, both online and in-store. The ideal candidate will be adept at managing customer interactions, resolving inquiries, and driving sales through a variety of touchpoints. You will play a key role in bridging the gap between digital and physical retail, providing consistent service and support. This position requires excellent communication skills, a strong understanding of retail dynamics, and a passion for customer satisfaction. Join our client's team and contribute to their commitment to exceptional service in an evolving retail landscape.

About the Role

Our client, a prominent retail entity, is seeking a dedicated Omnichannel Sales and Customer Service Specialist for their operations in Aguascalientes, Aguascalientes . This hybrid role focuses on ensuring a seamless and positive customer experience across all sales channels, both online and in-store. The ideal candidate will be adept at managing customer interactions, resolving inquiries, and driving sales through a variety of touchpoints. You will play a key role in bridging the gap between digital and physical retail, providing consistent service and support. This position requires excellent communication skills, a strong understanding of retail dynamics, and a passion for customer satisfaction. Join our client's team and contribute to their commitment to exceptional service in an evolving retail landscape.

Key Responsibilities

• Provide exceptional customer service across all channels, including phone, email, live chat, and in-person interactions.
• Assist customers with product inquiries, order placement, tracking, and returns/exchanges.
• Manage and respond to customer feedback and online reviews in a timely and professional manner.
• Support online sales initiatives and work to convert leads into loyal customers.
• Collaborate with the e-commerce and store teams to ensure a consistent brand experience.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Contribute to improving customer service processes and tools.
• Stay informed about product offerings, promotions, and company policies to effectively assist customers.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven experience in customer service, sales, or a related role, preferably in a retail or e-commerce environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using CRM software, ticketing systems, and e-commerce platforms.
• Ability to multitask and manage time effectively in a dynamic environment.
• Strong understanding of customer service principles and techniques.
• Adaptability to work in a hybrid model, balancing remote and in-office responsibilities.
• Detail-oriented with a focus on accuracy and customer satisfaction.
• Positive attitude and a genuine desire to help customers.

Benefits

• Our client offers a competitive hourly wage and a comprehensive benefits package, including health insurance and paid time off.
• This hybrid role provides flexibility, allowing for a balance between remote and in-office work.
• Opportunities for training and professional development are available to enhance your skills in customer service and sales.
• Employees enjoy discounts on company products, adding value to their compensation.
• The company fosters a collaborative and supportive work environment, promoting teamwork and individual growth.
• This position offers a great opportunity to develop your career in the customer-facing aspects of retail and contribute to a positive brand image.

About the Role

Buscamos un apasionado y hábil Especialista en Ventas y Atención al Cliente para unirse a nuestro equipo de operaciones remotas. En este rol, serás el principal punto de contacto para nuestros clientes, brindando soporte excepcional, resolviendo consultas y guiándolos a través de nuestro proceso de ventas, todo desde la comodidad de tu hogar. Tu objetivo será crear una experiencia positiva y memorable para cada cliente, impulsando la satisfacción y fomentando la lealtad a la marca.

Key Responsibilities

• Atender a clientes a través de múltiples canales virtuales (teléfono, chat, correo electrónico), ofreciendo información detallada sobre productos y servicios.
• Identificar las necesidades de los clientes y recomendar las soluciones más adecuadas, guiándolos en el proceso de compra.
• Gestionar consultas, quejas y solicitudes de servicio al cliente