Coordinador/a de Relación con Clientes - Remoto

Placements24; Aguascalientes; Hybrid; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Flexible remote work

Job summary

WhatJobs Direct seeks a proactive Customer Relationship Coordinator to nurture client relationships across Mexico from a fully remote setup. You will manage client communications, inquiries, and ensure satisfaction while coordinating with internal teams.

You will maintain CRM records, schedule check-ins, identify value-added opportunities, assist onboarding, and contribute to client retention through excellent service.

Qualifications

• Previous experience in customer service or account management.
• Strong communication, interpersonal, and organizational skills.
• Proficiency with CRM software and standard office tools.
• Ability to manage multiple tasks remotely and prioritize.
• Spanish fluency; English proficiency is a plus.
• High school diploma required; additional degrees are a plus.

Responsibilities

• Manage relationships with a portfolio of clients to ensure engagement and satisfaction.
• Serve as primary contact for client inquiries with timely, accurate information.
• Coordinate with internal teams to address client needs and resolve issues.
• Schedule regular check-ins and maintain updated client profiles in CRM.
• Identify opportunities to add value and strengthen partnerships.
• Assist onboarding of new clients for a smooth start.
• Support client retention through exceptional service delivery.

Skills

Customer service

Account management

CRM software

Remote work

Multitasking

Spanish proficiency

English proficiency

Education

High school diploma

Associate or bachelor’s degree

Tools

CRM platforms (Salesforce)

Office productivity tools

Job description

WhatJobs Direct seeks a proactive Customer Relationship Coordinator to nurture client relationships across Mexico from a fully remote setup. You will manage client communications, inquiries, and ensure satisfaction while coordinating with internal teams.

You will maintain CRM records, schedule check-ins, identify value-added opportunities, assist onboarding, and contribute to client retention through excellent service.