Coordinador de Relación con Clientes (Customer Relationship Coordinator)

Placements24; Aguascalientes; Hybrid; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Flexible remote work

Job summary

WhatJobs Direct seeks a proactive Customer Relationship Coordinator to nurture client relationships across Mexico from a fully remote setup. You will manage client communications, inquiries, and ensure satisfaction while coordinating with internal teams.

You will maintain CRM records, schedule check-ins, identify value-added opportunities, assist onboarding, and contribute to client retention through excellent service.

Qualifications

• Previous experience in customer service or account management.
• Strong communication, interpersonal, and organizational skills.
• Proficiency with CRM software and standard office tools.
• Ability to manage multiple tasks remotely and prioritize.
• Spanish fluency; English proficiency is a plus.
• High school diploma required; additional degrees are a plus.

Responsibilities

• Manage relationships with a portfolio of clients to ensure engagement and satisfaction.
• Serve as primary contact for client inquiries with timely, accurate information.
• Coordinate with internal teams to address client needs and resolve issues.
• Schedule regular check-ins and maintain updated client profiles in CRM.
• Identify opportunities to add value and strengthen partnerships.
• Assist onboarding of new clients for a smooth start.
• Support client retention through exceptional service delivery.

Skills

Customer service

Account management

CRM software

Remote work

Multitasking

Spanish proficiency

English proficiency

Education

High school diploma

Associate or bachelor’s degree

Tools

CRM platforms (Salesforce)

Office productivity tools

Job description

About the Role

Our client, WhatJobs Direct, is actively seeking a proactive and organized Customer Relationship Coordinator to join our distributed team, serving clients across Mexico. This role is critical in nurturing and enhancing our customer relationships through consistent engagement and support. You will be responsible for managing client communications, addressing inquiries, and ensuring overall satisfaction with our services. We are looking for an individual with excellent interpersonal skills, a meticulous attention to detail, and a passion for customer success, all while working remotely. This is a prime opportunity to build a rewarding career in customer relations within a company that champions a flexible and supportive remote work environment. If you thrive on building connections and ensuring client happiness, this role is an excellent fit.

Key Responsibilities

Manage and maintain relationships with a portfolio of clients, ensuring high levels of engagement and satisfaction. Serve as a primary point of contact for client inquiries, providing timely and accurate information. Coordinate with internal teams to address client needs and resolve issues effectively. Schedule and facilitate regular check-ins and communication with clients. Track client interactions and feedback in the CRM system to maintain updated client profiles. Proactively identify opportunities to add value and strengthen client partnerships. Assist in the onboarding process for new clients, ensuring a smooth start. Contribute to client retention strategies through exceptional service delivery.

Requirements

Previous experience in customer service, account management, or a related client-facing role. Exceptional communication, interpersonal, and organizational skills. Proficiency with CRM software and standard office productivity tools. Ability to manage multiple tasks and prioritize effectively in a remote setting. A proactive approach to problem-solving and client relationship management. High school diploma or equivalent; associate's or bachelor's degree is a plus. Strong command of Spanish; English proficiency is an advantage. Dedicated workspace and reliable internet connection suitable for remote work.

Benefits

WhatJobs Direct provides a competitive annual salary and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development. We foster a flexible and collaborative remote work culture, empowering our employees to achieve a healthy work-life balance. This position is fully remote, allowing you to work from your preferred location within Mexico.