Content Moderation Quality Analyst – Trust & Safety

Turtle Trax S.A.; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Turtle Trax S.A. in Mexico is seeking a Content Moderation Quality Analyst to support Trust & Safety by auditing moderation decisions, ensuring policy adherence, and delivering actionable insights that drive operational excellence.

Your work will include preparing quality reports and partnering with teams to improve performance. The ideal candidate has 2+ years in Quality Assurance or Content Moderation, strong analytical and reporting skills, excellent written and verbal communication,

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in Quality Assurance, Quality Auditing, or Operations Quality.
• Experience in Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.
• Advanced attention to detail and ability to make policy-based decisions.
• English proficiency required.

Responsibilities

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence, accuracy, and consistency across moderation teams.
• Identify quality trends, root causes, and improvement opportunities.
• Partner with Operations, Team Leads, and Training teams to improve performance.
• Deliver detailed feedback and coaching recommendations.
• Participate in calibration sessions to ensure scoring consistency.
• Prepare quality reports and performance analysis.
• Support continuous improvement and quality initiatives.

Skills

Analytical skills

Reporting skills

Attention to detail

English proficiency

Policy-based decisions

Education

Bachelor's degree or equivalent

Job description

Turtle Trax S.A. in Mexico is seeking a Content Moderation Quality Analyst to support Trust & Safety by auditing moderation decisions, ensuring policy adherence, and delivering actionable insights that drive operational excellence.

Your work will include preparing quality reports and partnering with teams to improve performance. The ideal candidate has 2+ years in Quality Assurance or Content Moderation, strong analytical and reporting skills, excellent written and verbal communication,