Quality Analyst

Turtle Trax S.A.; Región Centro; Presencial; MXN 30.000 - 45.000; Jornada completa

Descripción de la vacante

Turtle Trax S.A. is seeking a Quality Analyst in Mexico to ensure high-quality service and policy compliance. The position demands strong auditing skills and experience in quality assurance roles.

The ideal candidate will hold a bachelor's degree and possess excellent English proficiency. Responsibilities include auditing deliverables and providing actionable insights for team coaching and training development. Join us in fostering a culture of excellence!

Formación

• 3+ years in Quality assurance role with cross-department collaboration.
• Project management experience in business process improvement.
• Experience in the social media industry is preferred.

Responsabilidades

• Auditing deliverables and identifying issues and trends.
• Provide insights for training prioritization and curriculum development.

Conocimientos

B2 level English proficiency

Fluent communication

Expert familiarity with content moderation

Excellent written and verbal skills

Ability to ensure policy compliance

Educación

Bachelors degree or equivalent diploma

Descripción del empleo

We are looking for a Quality Analyst in Mexico!

Qualifications

• Bachelors degree or equivalent diploma
• 3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.
• Project management experience to include an understanding of business process improvement methods

Essential Hiring Skills

• B2 level English proficiency and Native language capability
• Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done
• Fluent English is mandatory
• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform
• Preferably familiar with the social media industry and content moderation practices
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
• Expert familiarity with and quality review in all departments
• Excellent written, verbal, and customer service skills
• Comfortable communicating with all levels of management
• Demonstrated proficiency in multi-tasking and prioritizationClearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA's, coaching, appraisals, etc.

Responsibilities

• Auditing deliverables and identifying issues and trends
• Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development