Trust & Safety Training Architect

Turtle Trax S.A.; Región Centro; On-site; MXN 33,000 - 52,000; Full time

Job summary

Turtle Trax S.A. is seeking a Content Moderation Trainer to design, deliver, and improve training programs for content moderation teams within Trust & Safety operations.

The role focuses on ensuring policy understanding, quality standards, and operational procedures, with a track record of training in fast-paced BPO environments. The ideal candidate will have 2+ years in Training/Learning & Development, strong facilitation, and excellent English communication, plus experience creating training

Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in Training, Learning & Development, or Operations Training.
• Experience within Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong facilitation and presentation skills.
• Excellent communication skills in English.
• Experience creating and managing training materials and documentation.
• Ability to work in a fast-paced and constantly evolving environment.

Responsibilities

• Deliver onboarding and continuous learning programs for Content Moderators.
• Facilitate classroom and virtual training sessions for new hires and existing employees.
• Translate policy updates and operational changes into effective training materials.
• Evaluate training effectiveness through assessments, audits, and performance metrics.
• Partner with Operations, Quality, and Team Leaders to identify knowledge gaps and training opportunities.
• Provide coaching and feedback to support employee performance and development.
• Maintain training documentation, knowledge bases, and learning resources.
• Support calibration sessions and continuous improvement initiatives.

Skills

Facilitation

Presentation skills

Communication

Coaching & Feedback

Training design

Onboarding

Documentation

Education

Bachelor's degree or equivalent

Job description

Turtle Trax S.A. is seeking a Content Moderation Trainer to design, deliver, and improve training programs for content moderation teams within Trust & Safety operations.

The role focuses on ensuring policy understanding, quality standards, and operational procedures, with a track record of training in fast-paced BPO environments. The ideal candidate will have 2+ years in Training/Learning & Development, strong facilitation, and excellent English communication, plus experience creating training