Content Moderation / Trust & Safety Trainer

Turtle Trax S.A.; Región Centro; Vor Ort; MXN 33.000 - 52.000; Vollzeit

Zusammenfassung

Turtle Trax S.A. is seeking a Content Moderation Trainer to design, deliver, and improve training programs for content moderation teams within Trust & Safety operations.

The role focuses on ensuring policy understanding, quality standards, and operational procedures, with a track record of training in fast-paced BPO environments. The ideal candidate will have 2+ years in Training/Learning & Development, strong facilitation, and excellent English communication, plus experience creating training

Qualifikationen

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in Training, Learning & Development, or Operations Training.
• Experience within Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong facilitation and presentation skills.
• Excellent communication skills in English.
• Experience creating and managing training materials and documentation.
• Ability to work in a fast-paced and constantly evolving environment.

Aufgaben

• Deliver onboarding and continuous learning programs for Content Moderators.
• Facilitate classroom and virtual training sessions for new hires and existing employees.
• Translate policy updates and operational changes into effective training materials.
• Evaluate training effectiveness through assessments, audits, and performance metrics.
• Partner with Operations, Quality, and Team Leaders to identify knowledge gaps and training opportunities.
• Provide coaching and feedback to support employee performance and development.
• Maintain training documentation, knowledge bases, and learning resources.
• Support calibration sessions and continuous improvement initiatives.

Kenntnisse

Facilitation

Presentation skills

Communication

Coaching & Feedback

Training design

Onboarding

Documentation

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

About the Role

We are seeking a Content Moderation Trainer to support the development and success of Trust & Safety operations. This role will be responsible for designing, delivering, and continuously improving training programs for content moderation teams, ensuring employees understand platform policies, quality standards, and operational procedures.

The ideal candidate has experience training teams within Content Moderation, Trust & Safety, Social Media Operations, or large-scale BPO environments and is passionate about developing talent in fast-paced operational settings.

Key Responsibilities

• Deliver onboarding and continuous learning programs for Content Moderators.
• Facilitate classroom and virtual training sessions for new hires and existing employees.
• Translate policy updates and operational changes into effective training materials.
• Evaluate training effectiveness through assessments, audits, and performance metrics.
• Partner with Operations, Quality, and Team Leaders to identify knowledge gaps and training opportunities.
• Provide coaching and feedback to support employee performance and development.
• Maintain training documentation, knowledge bases, and learning resources.
• Support calibration sessions and continuous improvement initiatives.

Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in Training, Learning & Development, or Operations Training.
• Experience within Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong facilitation and presentation skills.
• Excellent communication skills in English.
• Experience creating and managing training materials and documentation.
• Ability to work in a fast-paced and constantly evolving environment.