Content Moderation Quality Analyst

Turtle Trax S.A.; Región Centro; Presencial; MXN 180 000 - 300 000; Tempo integral

Resumo da oferta

Turtle Trax S.A. in Mexico is seeking a Content Moderation Quality Analyst to support Trust & Safety by auditing moderation decisions, ensuring policy adherence, and delivering actionable insights that drive operational excellence.

Your work will include preparing quality reports and partnering with teams to improve performance. The ideal candidate has 2+ years in Quality Assurance or Content Moderation, strong analytical and reporting skills, excellent written and verbal communication,

Qualificações

• Bachelor's degree or equivalent experience.
• 2+ years in Quality Assurance, Quality Auditing, or Operations Quality.
• Experience in Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.
• Advanced attention to detail and ability to make policy-based decisions.
• English proficiency required.

Responsabilidades

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence, accuracy, and consistency across moderation teams.
• Identify quality trends, root causes, and improvement opportunities.
• Partner with Operations, Team Leads, and Training teams to improve performance.
• Deliver detailed feedback and coaching recommendations.
• Participate in calibration sessions to ensure scoring consistency.
• Prepare quality reports and performance analysis.
• Support continuous improvement and quality initiatives.

Conhecimentos

Analytical skills

Reporting skills

Attention to detail

English proficiency

Policy-based decisions

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Content Moderation Quality Analyst (Trust & Safety)

About the Role

We are seeking a Quality Analyst to support our Trust & Safety operations by ensuring moderation decisions meet platform policies, quality standards, and compliance requirements. The role will focus on auditing content moderation activities, identifying trends, and providing actionable insights that drive operational excellence.

The ideal candidate has experience in Quality Assurance, Content Moderation, Trust & Safety, or Social Media Operations and thrives in detail-oriented environments.

Key Responsibilities

• Conduct quality audits of content moderation decisions.
• Evaluate policy adherence, accuracy, and consistency across moderation teams.
• Identify quality trends, root causes, and improvement opportunities.
• Partner with Operations, Team Leads, and Training teams to improve performance.
• Deliver detailed feedback and coaching recommendations.
• Participate in calibration sessions to ensure scoring consistency.
• Prepare quality reports and performance analysis.
• Support continuous improvement and quality initiatives.

Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in Quality Assurance, Quality Auditing, or Operations Quality.
• Experience in Content Moderation, Trust & Safety, Social Media Operations, or BPO environments preferred.
• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.
• Advanced attention to detail and ability to make policy-based decisions.
• English proficiency required.