Consultor(a) de Servicio al Cliente Remoto Proactivo

Notaría 30 Df

Veracruz

Remote

MXN 240,000 - 360,000

Full time

5 days ago

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Job summary

Notaría 30 Df is seeking a highly skilled Remote Customer Service Consultant to join its dynamic team. This fully remote role focuses on delivering expert advice and solutions to clients, ensuring their success and satisfaction while navigating our offerings and resolving complex issues.

You will collaborate with sales and technical teams, document interactions in the CRM, and deliver tailored training to clients.

Qualifications

Bachelor's degree or equivalent experience in business or communications.
4+ years in customer service or advisory roles.
Excellent verbal and written communication.

Responsibilities

Provide expert consultation and support to customers via phone, email, and video conferencing.
Analyze customer needs and recommend appropriate solutions, products, or services.
Assist customers with technical issues, account inquiries, and service-related problems.
Develop and deliver customized training or guidance to clients on best practices.
Document all customer interactions, resolutions, and recommendations in the CRM system.
Proactively identify opportunities to improve customer satisfaction and product utilization.
Collaborate with internal teams (sales, technical support) to ensure seamless client support.
Stay up-to-date with product knowledge and industry trends to provide informed advice.
Gather customer feedback and provide insights for service and product enhancements.