Consultor(a) de Servicio al Cliente Remoto

Esperanza; México; Remote; MXN 895,000 - 1,343,000; Full time

Job summary

Esperanza is seeking a highly skilled Remote Customer Service Consultant to join our client’s dynamic team. This fully remote role focuses on providing expert advisory and solutions to customers, ensuring their success and satisfaction.

You will act as a trusted advisor, navigating offerings and resolving complex issues while working independently in a virtual setting. Requirements include a bachelor's degree, 4+ years in customer service or consulting, excellent communication, strong

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years in customer service, consulting, or client advisory roles.
• Excellent verbal and written communication with a professional tone.
• Strong problem-solving and analytical skills.
• Proficiency with CRM software and virtual collaboration tools.
• Self-motivated and able to work independently in a remote environment.
• Customer-centric mindset and commitment to delivering exceptional service.

Responsibilities

• Provide expert consultation and support to customers via phone, email, and video conferencing.
• Analyze customer needs and recommend appropriate solutions, products, or services.
• Assist customers with technical issues, account inquiries, and service-related problems.
• Develop and deliver customized training or guidance to clients on best practices.
• Document all customer interactions, resolutions, and recommendations in the CRM system.
• Proactively identify opportunities to improve customer satisfaction and product utilization.
• Collaborate with internal teams (sales, technical support) to ensure seamless client support.
• Stay up-to-date with product knowledge and industry trends to provide informed advice.
• Gather customer feedback and provide insights for service and product enhancements.

Skills

Communication skills

Problem-solving

Analytical thinking

Remote work autonomy

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Video conferencing tools

Virtual collaboration tools

Job description

Esperanza is seeking a highly skilled Remote Customer Service Consultant to join our client’s dynamic team. This fully remote role focuses on providing expert advisory and solutions to customers, ensuring their success and satisfaction.

You will act as a trusted advisor, navigating offerings and resolving complex issues while working independently in a virtual setting. Requirements include a bachelor's degree, 4+ years in customer service or consulting, excellent communication, strong