Remote Customer Service Consultant: Proactive Advisor

Notaría 30 Df; México; Remote; MXN 360,000 - 480,000; Full time

Job summary

Notaría 30 Df is seeking a highly skilled Remote Customer Service Consultant to join our growing team. This fully remote role focuses on delivering expert advice and solutions to clients, ensuring their success and satisfaction.

You will act as a trusted advisor, understanding client needs, guiding them through offerings, and resolving complex issues. The position requires excellent communication and the ability to work independently in a virtual setting.

Qualifications

• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in a customer service, consulting, or client advisory role.
• Proven ability to understand customer needs and provide effective solutions.
• Excellent verbal and written communication skills, with a professional and persuasive tone.
• Strong problem-solving and analytical skills.
• Proficiency with CRM software and virtual collaboration tools.
• Self-motivated, organized, and able to manage time effectively in a remote environment.
• A customer-centric mindset and a passion for delivering exceptional service.

Responsibilities

• Provide expert consultation and support to customers via phone, email, and video conferencing.
• Analyze customer needs and recommend appropriate solutions, products, or services.
• Assist customers with technical issues, account inquiries, and service-related problems.
• Develop and deliver customized training or guidance to clients on best practices.
• Document all customer interactions, resolutions, and recommendations in the CRM system.
• Proactively identify opportunities to improve customer satisfaction and product utilization.
• Collaborate with internal teams (sales, technical support) to ensure seamless client support.
• Stay up-to-date with product knowledge and industry trends to provide informed advice.
• Gather customer feedback and provide insights for service and product enhancements.

Skills

Customer service

Consulting

Client advisory

Verbal communication

Written communication

Problem solving

CRM software

Remote work

Time management

Analytical skills

Education

Bachelor's degree

Tools

Video conferencing

CRM software

Job description

Notaría 30 Df is seeking a highly skilled Remote Customer Service Consultant to join our growing team. This fully remote role focuses on delivering expert advice and solutions to clients, ensuring their success and satisfaction.

You will act as a trusted advisor, understanding client needs, guiding them through offerings, and resolving complex issues. The position requires excellent communication and the ability to work independently in a virtual setting.