Collections Tools Analyst: AI-Driven Recoveries

PayJoy, Inc; Ciudad de México; Hybrid; MXN 600,000 - 820,000; Full time

Job summary

PayJoy, Inc. is seeking a Tools Analyst to own the day-to-day operation of the collections technology stack across 8 countries.

You will build and monitor Customer.io workflows, automate treatment triggers, and manage data ingestion pipelines, ensuring data quality and scalable integrations with external sources. You will pilot AI-powered tools to optimize recovery and cost-efficiency while reducing manual overhead.

Qualifications

• Hands-on experience with Customer.io or equivalent CRM.
• Strong SQL skills for data extraction, analysis, and validation.
• Experience with workflow-automation tools.
• Experience managing data ingestion pipelines and ensuring data quality across integrations.
• Proven experience designing and running A/B tests or controlled experiments.

Responsibilities

• Build Customer.io end to end: configure, build and monitor collection workflows, messaging sequences and treatment triggers.
• Design and maintain automation workflows: build automated treatment triggers, escalation logic and contact-sequencing rules.
• Build and maintain reliable data ingestion pipelines (SQL/Python) that feed customer and account data into Customer.io.
• Establish and maintain EDC and external-data integrations, ensuring external sources are ingested and available for tools configuration.
• Pilot, measure and roll out new collections tools (AI-powered solutions) and measure ROI vs. control.

Skills

CRM automation

SQL proficiency

Data pipeline experience

A/B testing

Documentation

Tools

Customer.io

Databricks

Snowflake

Infobip

APIs

Job description

PayJoy, Inc. is seeking a Tools Analyst to own the day-to-day operation of the collections technology stack across 8 countries.

You will build and monitor Customer.io workflows, automate treatment triggers, and manage data ingestion pipelines, ensuring data quality and scalable integrations with external sources. You will pilot AI-powered tools to optimize recovery and cost-efficiency while reducing manual overhead.