Automation Engineer — AI & Low-Code CX Automation

PayJoy, Inc; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

Indefinite contract

20 days vacation

Co-working travel perk

Professional development

Equipment allowance

Catered lunches

Job summary

PayJoy, Inc. is seeking an Automation Engineer (Tools Specialist) to bridge low-code automation and software development, owning PHP/Python APIs, Zendesk AI Agents, IVR platforms, and N8N/Make workflows.

You will deliver AI-powered, data-driven solutions end-to-end with autonomy and cross-cultural collaboration across Brazil, South Africa, and Colombia. Join a Global Tools team focused on enhancing CX across nine countries, with a strong emphasis on async communication, collaboration, and

Qualifications

• Experience with conversational AI and/or IVR platforms.
• Understanding of Generative AI concepts and agentic automation.
• Knowledge of PHP best practices, PSR standards, and SOLID principles.

Responsibilities

• Design, build, and maintain chatbot flows, IVR configurations, and low-code automation workflows to automate customer interactions across 9 countries.
• Develop and maintain RESTful APIs used by bots and IVR systems; manage releases via Git PR workflows.
• Contribute to PayJoy's AI platform evolution including generative AI integrations and knowledge base management.
• Collaborate with CX Operations stakeholders across countries to translate requirements into technical solutions and produce PRDs/docs in Confluence.
• Participate in POCs for IVR platform migration (Amazon Connect, UJET) and support cloud/CCaaS expansion.
• Own end-to-end delivery: manage backlog in Jira, ship with tests, monitor post-release performance, report impact.

Skills

PHP 8.x

REST APIs

Docker

Git PR workflow

Conversational AI / IVR

Generative AI

SOLID / PSR

API documentation

CX fintech cross-country

Fluent English

Tools

Postman

MySQL

N8N / Make

Amazon Connect / UJET

Jira / Confluence

Zendesk AI Agents

Job description

PayJoy, Inc. is seeking an Automation Engineer (Tools Specialist) to bridge low-code automation and software development, owning PHP/Python APIs, Zendesk AI Agents, IVR platforms, and N8N/Make workflows.

You will deliver AI-powered, data-driven solutions end-to-end with autonomy and cross-cultural collaboration across Brazil, South Africa, and Colombia. Join a Global Tools team focused on enhancing CX across nine countries, with a strong emphasis on async communication, collaboration, and