AI-Driven Automation Engineer (Tools Specialist)

PayJoy, Inc

Ciudad de México

Vor Ort

MXN 650.000 - 900.000

Vollzeit

14 Tage+

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Benefits dieser Stelle

Health insurance

Life Insurance

Indefinite-term contract

20 days vacations

Co-working Travel perk

Professional Development perk

Home office equipment allowance

Catered lunches

Zusammenfassung

PayJoy, Inc. is hiring an Automation Engineer (Tools Specialist) in Mexico City to bridge low-code automation and software development for PayJoy's CX across 9 countries.

You will own PHP/Python APIs, Zendesk AI Agents, IVR platforms, and N8N/Make workflows, delivering AI-powered, data-driven solutions end-to-end. Seekers should demonstrate autonomy, clear written communication, and the ability to collaborate across Brazil, South Africa, and Colombia, while contributing to cloud and CCaaS

Qualifikationen

Experience with PHP 8.x and RESTful APIs.
Knowledge of conversational AI and IVR platforms.
Experience working in CX/fintech across multiple countries.
Fluent English; Spanish or Portuguese is a plus.

Aufgaben

Design, build, and maintain low-code automation workflows (N8N/Make) and APIs.
Develop and maintain RESTful APIs used by bots and IVR systems; manage releases via Git workflows.
Contribute to AI integrations and dynamic knowledge base management.
Collaborate with CX Operations across time zones; document in Confluence and draft PRDs.
Support IVR platform migrations (Amazon Connect, UJET) and related evaluations.
Own backlog in Jira, implement tests, monitor post-release impact, report metrics.

Kenntnisse

PHP 8.x

RESTful APIs

Postman

MySQL

Docker

Git

N8N/Make

English fluency

Conversational AI

IVR platforms

Tools

N8N

Make

Zendesk AI Agents

Amazon Connect

UJET

Talkdesk

Jobbeschreibung