Collections Team Lead: Strategy & Coaching

HP; Tlaquepaque; Presencial; MXN 350.000 - 480.000; Jornada completa

Descripción de la vacante

HP in Mexico is seeking a Collections Team Lead/Resolver to coordinate the collections analysts and provide operational support in escalations, acting as back-up for the Manager. You will accelerate the collectors' ability to understand customers' business models and cash flow challenges.

Key responsibilities include mentoring the team, driving performance, and maintaining strong relationships with internal and external partners. A four-year degree and 4–7 years in collections are preferred.

Formación

• Four-year or graduate degree in business administration, economics, finance, or related discipline.
• Typically 4–7 years of work experience, preferably in collections or banking.
• Strong leadership and communication skills; ability to onboard and develop people.

Responsabilidades

• Responsible for overall team metrics and performance.
• Mentor and coach team to effectively resolve aged issues.
• Ensure the team is effectively communicating with internal and external partners.
• Subject matter expert and frontline contact for the manager on team-related issues.
• Lead escalation reviews and meetings with collectors, and internal and external partners.
• Provide feedback on team members for training and review purposes.
• Monitor the technical competence of each team member.
• Leads by example living the HP Way Now and always displaying the Leadership Attributes.
• Acts as Operational backup of the manager.
• Makes sure that the team is using the appropriate collections systems and processes at the expected level.
• Provides guidance and coaching to team members on how to utilize collection systems to their full potential.
• Keeps up-to-date internal partner’s contacts list for the entire team portfolio and shares it with the team.
• Has regular discussions and builds solid relationships with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO).

Conocimientos

Leadership

Onboarding

Team development

Collections knowledge

Communication

Team collaboration

Educación

Bachelor's degree in Business Administration / Economics / Finance

Herramientas

Collections systems

Descripción del empleo

HP in Mexico is seeking a Collections Team Lead/Resolver to coordinate the collections analysts and provide operational support in escalations, acting as back-up for the Manager. You will accelerate the collectors' ability to understand customers' business models and cash flow challenges.

Key responsibilities include mentoring the team, driving performance, and maintaining strong relationships with internal and external partners. A four-year degree and 4–7 years in collections are preferred.