Collections Specialist (CDMX) — Early-Stage Recoveries

Nelo; Ciudad de México; On-site; MXN 200,880 - 279,000; Full time

Job summary

Nelo is a leading consumer fintech and e-commerce platform in Mexico City. You’ll join our collections team to recover early-stage delinquent accounts, calling from a flexible script and documenting what works and what does not.

Role focuses on contacting customers, understanding situations, and negotiating agreements to bring accounts back on track. Office-based, 4 days a week in Roma Norte, 9am–6pm, 2–3 month contract.

Qualifications

• Minimum 1 year of experience in a contact center or collections team.
• Comfort speaking from a script and adapt when a customer pushes back.
• Operator mindset: solve problems without constant supervision.
• Immediate availability; start within the next 15 days.

Responsibilities

• Call customers in early delinquency (15–30 days past due).
• Use a script as the starting point and adapt as needed.
• Log each call in our system and document offers, agreements and rejection reasons.
• Report weekly metrics to Operations: calls, contacts, agreements, recoveries in pesos.
• Join team retrospectives and share successful arguments and breakdowns.

Skills

Phone collections

Scripted communication

Job description

Nelo is a leading consumer fintech and e-commerce platform in Mexico City. You’ll join our collections team to recover early-stage delinquent accounts, calling from a flexible script and documenting what works and what does not.

Role focuses on contacting customers, understanding situations, and negotiating agreements to bring accounts back on track. Office-based, 4 days a week in Roma Norte, 9am–6pm, 2–3 month contract.