Collections / Accounts Receivable Associate l

Arrow Enterprise Computing Solutions; Tlaquepaque; On-site; MXN 223,000 - 288,000; Full time

Benefits offered by this job

Christmas bonus

Vacation premium

Healthcare Insurance

Life Insurance

Vision Insurance

Dental Insurance

Restaurant Vouchers

Savings Fund

Wellbeing program

Growth Opportunities

Job summary

Arrow Electronics in Guadalajara is seeking a collections professional to join our Credit and Collections team. You will contact customers to collect payments, negotiate plans, and determine reasons for non-payment while maintaining positive relationships.

You will collaborate with sales teams across the US, Canada and international members to review orders and release limits. The role requires 1–2 years of experience, strong negotiation, fluent English, and Excel proficiency.

Qualifications

• 1–2 years of collections or finance experience.
• Fluent in English, with strong negotiation and communication skills.
• Proficient in Microsoft Excel and basic ERP systems experience.

Responsibilities

• Take inbound and outbound calls to collect payments and negotiate payment plans.
• Determine non-payment reasons and follow up on disputes to collect balances.
• Take actions on accounts such as holds, collections placements, and order holds.
• Collaborate with sales teams across the United States, Canada and international members to review orders and master data.

Skills

Negotiation

English fluency

Verbal communication

Written communication

Excel

Independent work

Client relationships

Tools

Oracle ERP

Job description

Why You'll Love This Role:

At Arrow, Finance, Accounting & Collections is more than managing numbers - it's about enabling smart decisions that drive our business forward. Our teams partner across the organization to provide insights, improve processes, manage risk, and support the investments that help shape the future of technology.

Arrow Electronics is looking for a collections professional to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best assist customers and find payment solutions that will maintain positive business relationships.

What You'll Be Doing:

• Take inbound and outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution
• Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable
• Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
• Collaborate with sales teams across the United States, Canada and international members and customers to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis

What We're Looking For:

• 1-2 years of experience
• Strong negotiating abilities
• Excellent verbal and written communication; fluent in English
• Ability to work independently with little or no guidance
• Ability to build and maintain effective business relationships with clients
• Demonstrated experience and proficiency with Microsoft Excel

Even Better if You Have:

• Experience with Oracle or other ERP systems

What's In It For You:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Wellbeing program for all employees
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$19,991.67 - $25,773.41 MXN Monthly

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Accounting/Finance

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies .