Client Support Representative (Freight Forwarding)

OEC Group; Región Centro; On-site; MXN 343,760 - 515,641; Full time

Benefits offered by this job

Individual major medical insurance

Vacation days

Personal days

Floating day

Annual performance review

Annual bonus

Monthly food vouchers

Savings fund

Internal medical assistance

Job summary

OEC Group is seeking a Client Support Representative in Mexico, Jalisco. The role involves maintaining customer profiles, guiding clients in logistics solutions, and managing inquiries to deliver exceptional service. Ideal candidates will have a bachelor's degree in international business or equivalent, along with experience in administrative roles. Benefits after a 90-day probation include medical insurance, vacation days, performance bonuses, and monthly food vouchers. The work schedule is from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM CST.

Qualifications

• One year of experience in an administrative/clerical type role.
• Knowledge of Microsoft Office including Word and Excel.

Responsibilities

• Develop and maintain detailed internal customer profiles.
• Provide expert guidance and recommendations for freight and logistics.
• Coordinate shipment bookings and validate ocean/air freight.
• Serve as the primary point of contact for customer inquiries.
• Manage daily communications related to assigned accounts.

Skills

Customer-oriented

Knowledge of Microsoft Office

Prioritization skills

Fast-paced environment adaptation

Advanced English level

Education

Bachelor’s degree in international business or equivalent experience

Job description

Client Support Representative

What You’ll Be Doing

• Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have accurate and comprehensive customer information.
• Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate freight and logistics solutions, including preparing quotations as required.
• Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
• Send new shipment bookings to customers.
• Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Trace empty containers and ensure their timely return or apply per diem billing when necessary.
• Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.

Who You Are

• You have a bachelor’s degree in international business or equivalent experience.
• Around one year of experience in an administrative/clerical type role.
• You possess knowledge of Microsoft Office including Word and Excel.
• Your strengths are prioritizing, working in a fast‑paced environment, you’re customer‑oriented and have a good sense of urgency.
• Advanced English level is a must.

Work Schedule

• GDL Office 7:00 AM – 4:00 PM / 8:00 AM – 5:00 PM CST

Perks & Benefits

After successfully completing a standard 90‑day probationary period, the employee is provided with the following benefits package. This includes:

• Individual major medical insurance (including some dental and vision services).
• Vacation days (assigned on the first anniversary, additional days after probation).
• Personal days (assigned on the first anniversary, additional days after probation).
• Floating day.
• Annual performance review and opportunity for salary adjustment.
• Annual bonus determined by overall performance.
• Monthly food vouchers.
• Savings fund.
• Internal medical assistance.

OEC Group is an Equal Opportunity Employer.