Coordinador de Enlace y Soporte Logístico

Placements24; Región Centro; Hybrid; MXN 165,000 - 248,000; Full time

Benefits offered by this job

Competitive hourly wage

Hybrid work model

Professional development opportunities

Job summary

Placements24 in Zapopan, Jalisco, seeks a proactive Logistics Liaison and Support Coordinator to join its growing team. This hybrid role connects operations, drivers, and partners to ensure smooth communication and efficient problem resolution.

You will manage inquiries, provide timely information, assist with dispatch, route details, and documentation, while maintaining accurate records and supporting continuous process improvements.

Qualifications

• Experience in customer service, administration, or logistics support.
• Excellent verbal and written Spanish communication.
• Strong organizational and time-management abilities.
• Proficient with Word, Excel, and Outlook.
• Detail-oriented with problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Act as primary point of contact for internal and external stakeholders.
• Respond promptly to inquiries via phone, email, and other channels.
• Support drivers and operations with dispatch and route information.
• Coordinate with warehousing, transportation, and customer service teams.
• Assist in preparing shipping documents and manifests.
• Track shipments and provide status updates.
• Identify and escalate complex issues to management.
• Maintain records of communications and support activities.
• Contribute to improving communication protocols and processes.
• Assist with ad-hoc logistics and administrative tasks.

Skills

Customer service experience

Spanish proficiency

Strong communication skills

Organizational skills

Multitasking abilities

Team collaboration

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

About the Role

Our client, a rapidly growing logistics and distribution company, is seeking a proactive and organized Logistics Liaison and Support Coordinator to join their team in Zapopan, Jalisco . This hybrid role will serve as a critical link between our operational teams, drivers, and external partners, ensuring smooth communication and efficient problem resolution. You will be responsible for managing incoming inquiries, providing timely information, and supporting the execution of daily logistics tasks. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a customer-centric approach. A background in logistics or customer service is highly beneficial. This position offers a fantastic opportunity to gain broad experience within the logistics sector and contribute to the operational success of a dynamic company.

Key Responsibilities

• Act as the primary point of contact for internal and external stakeholders regarding logistics operations.
• Respond promptly and professionally to inquiries via phone, email, and other communication channels.
• Provide support to drivers and operational teams, assisting with dispatch, route information, and problem-solving.
• Coordinate with various departments, including warehousing, transportation, and customer service, to ensure seamless operations.
• Assist in the preparation and organization of shipping documents and manifests.
• Track shipments and provide status updates to relevant parties.
• Identify and Escalate complex issues to appropriate management for resolution.
• Maintain accurate records of communications and support activities.
• Contribute to the improvement of communication protocols and support processes.
• Assist with ad-hoc logistics and administrative tasks as needed.

Requirements

• Previous experience in a customer service, administrative, or logistics support role.
• Excellent verbal and written communication skills in Spanish.
• Strong organizational and time management abilities, with the capacity to multitask effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A customer-focused attitude with strong problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with logistics terminology and processes is a plus.
• Ability to work a hybrid schedule in Zapopan, Jalisco .
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits

• Our client offers a competitive hourly wage and the flexibility of a hybrid work model.
• This role provides valuable exposure to various facets of the logistics industry and opportunities for professional development within a supportive company culture.
• You will be part of a team dedicated to operational efficiency and client satisfaction, contributing directly to the smooth functioning of our logistics network.