Representante de Atención al Cliente Virtual (Remoto)

Placements24; Región Centro; Hybrid; MXN 165,000 - 248,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Fully remote

Training programs

Flexible schedule

Company laptop

Headset provided

Employee discounts

Career growth

Job summary

Placements24 is seeking a dynamic Representante de Atención al Cliente Virtual to join a fully remote team serving clients in Zapopan, Jalisco and beyond. You will be the primary contact, addressing inquiries, resolving issues, and ensuring customer satisfaction from a home-office setup.

The ideal candidate has strong Spanish communication skills, experience in customer service, and familiarity with CRM tools.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in customer service, client support, or a similar role.
• Excellent verbal and written communication skills in Spanish.
• Proficient with computers, internet, and common software applications.
• Experience with CRM software is a plus.
• Ability to work independently in a remote setting.
• Reliable high-speed internet and a dedicated home office space.
• Excellent time management and organizational skills.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Respond to inquiries via email, chat, and phone promptly.
• Provide accurate information about products and policies.
• Troubleshoot issues and escalate complex cases.
• Maintain detailed CRM records.
• Build positive relationships with customers with personalized support.
• Identify opportunities to improve satisfaction and retention.
• Collaborate with internal teams for seamless support.
• Follow company policies and SLAs.
• Contribute to a positive remote team environment.
• Continuously upgrade product knowledge and service skills.

Skills

Spanish fluency

Customer service

CRM software

Remote work

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Job description

About the Role

Our client is seeking a dynamic and customer-oriented Representante de Atención al Cliente Virtual to join their fully remote team, serving clients in Zapopan, Jalisco and beyond. This role is essential for delivering exceptional customer experiences and fostering strong client relationships from the comfort of your home office. You will be the primary point of contact, addressing inquiries, resolving issues, and ensuring complete customer satisfaction. As a remote-first organization, we provide the tools and support necessary for you to succeed in a virtual environment. This is an exciting opportunity for individuals who are self-motivated, possess excellent communication skills, and are passionate about providing top-tier customer service. If you thrive in a flexible work setting and are dedicated to making a positive impact, we want to hear from you.

Key Responsibilities

• Respond to customer inquiries and requests via various communication channels (email, chat, phone) in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Build and maintain positive relationships with customers by offering personalized support.
• Identify opportunities to improve customer satisfaction and retention.
• Collaborate effectively with internal teams to ensure seamless customer support.
• Adhere to all company policies, procedures, and service level agreements.
• Contribute to a positive and productive remote team environment.
• Continuously enhance product knowledge and customer service skills.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Previous experience in customer service, client support, or a similar role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency with computers, internet navigation, and common software applications.
• Experience with CRM software is a plus.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently with minimal supervision in a remote setting.
• Reliable high-speed internet connection and a dedicated home office space.
• Excellent time management and organizational skills.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Opportunity to work fully remotely, providing significant flexibility.
• Professional development and ongoing training programs.
• A supportive and inclusive virtual team culture.
• Paid time off and company holidays.
• Company-provided equipment (laptop, headset).
• Employee discounts on company products/services.
• Potential for career growth within a forward-thinking company.