Client Services & Scheduling Coordinator

Johnson Controls; Monterrey; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Inclusive work environment

Work-life balance commitment

Meaningful projects

Job summary

Johnson Controls in Monterrey seeks a dedicated Service Coordinator to manage unscheduled and scheduled service requests, coordinate technician labor, and clearly communicate plans to customers. You will ensure timely completion, follow up on inquiries, and maintain accurate customer records to support efficient call management.

The role emphasizes independent work, strong organization, and the ability to handle multiple tasks while delivering excellent customer service in a dynamic setting.

Qualifications

• Must demonstrate ability to work independently with solid organizational and detail skills.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to manage multiple projects, tasks, and issues simultaneously with tact and persistence.

Responsibilities

• Receives customer requests for service and schedules technicians accordingly.
• Communicates action plans and services to customers directly.
• Ensures work meets customer expectations and follows up as needed.
• Maintains up-to-date customer account information supporting call management and scheduling.
• Assists with time and expense reporting, timesheet review, and scheduling meetings.

Skills

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Communication with clients

Influencing diverse teams

Education

High school diploma or equivalent

Associates degree preferred

Job description

Johnson Controls in Monterrey seeks a dedicated Service Coordinator to manage unscheduled and scheduled service requests, coordinate technician labor, and clearly communicate plans to customers. You will ensure timely completion, follow up on inquiries, and maintain accurate customer records to support efficient call management.

The role emphasizes independent work, strong organization, and the ability to handle multiple tasks while delivering excellent customer service in a dynamic setting.