Client Services & Scheduling Coordinator

Johnson Controls, Inc.; Apodaca; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional growth opportunities

Supportive and inclusive environment

Work-life balance commitment

Meaningful projects

Job summary

Johnson Controls, a global leader in building systems and energy efficiency, is seeking an organized administrator to coordinate service visits and support scheduling. You will manage technician assignments, communicate plans to customers, and ensure timely completion of activities with accurate time reporting.

Strong communication and multitasking are essential for success in this role. Preferred candidates hold a high school diploma with an ability to work independently, maintain attention to

Qualifications

• High school diploma or equivalent required.
• Ability to work independently with strong organizational and detail-attention.
• Strong interpersonal skills for client communication.
• Ability to manage multiple projects and tasks with tact and persistence.
• Prioritize work based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks.

Responsibilities

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to service needs.
• Communicates the action plan and services to be provided to the customer.
• Ensures work meets customer expectations and follows up as needed.
• Answers customer inquiries and resolves or escalates issues as appropriate.
• Debriefs daily activities and maintains technician schedules.
• Maintains up-to-date customer account information in NxGen.
• Parts ordering/PO creation support and start-up assistance.
• WIP management and review of timesheets for technicians.
• Attend planning and scheduling meetings and support time/expense reporting.

Skills

Independent work

Organizational skills

Attention to detail

Interpersonal skills

Multitasking

Prioritization

Influence teams

Education

High school diploma or equivalent

Associate degree preferred

Job description

Johnson Controls, a global leader in building systems and energy efficiency, is seeking an organized administrator to coordinate service visits and support scheduling. You will manage technician assignments, communicate plans to customers, and ensure timely completion of activities with accurate time reporting.

Strong communication and multitasking are essential for success in this role. Preferred candidates hold a high school diploma with an ability to work independently, maintain attention to