Client Resource Coordinator 4

Johnson Controls International; Apodaca; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional growth opportunities

Supportive and inclusive environment

Work-life balance commitment

Meaningful projects

Job summary

Johnson Controls, a global leader in building systems and energy efficiency, is seeking an organized administrator to coordinate service visits and support scheduling. You will manage technician assignments, communicate plans to customers, and ensure timely completion of activities with accurate time reporting.

Strong communication and multitasking are essential for success in this role. Preferred candidates hold a high school diploma with an ability to work independently, maintain attention to

Qualifications

• High school diploma or equivalent required.
• Ability to work independently with strong organizational and detail-attention.
• Strong interpersonal skills for client communication.
• Ability to manage multiple projects and tasks with tact and persistence.
• Prioritize work based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks.

Responsibilities

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to service needs.
• Communicates the action plan and services to be provided to the customer.
• Ensures work meets customer expectations and follows up as needed.
• Answers customer inquiries and resolves or escalates issues as appropriate.
• Debriefs daily activities and maintains technician schedules.
• Maintains up-to-date customer account information in NxGen.
• Parts ordering/PO creation support and start-up assistance.
• WIP management and review of timesheets for technicians.
• Attend planning and scheduling meetings and support time/expense reporting.

Skills

Independent work

Organizational skills

Attention to detail

Interpersonal skills

Multitasking

Prioritization

Influence teams

Education

High school diploma or equivalent

Associate degree preferred

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

How you will do it

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovideddirectlyto the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits - on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required.
• Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associates degree preferred
• Experience in HVAC
• Experience and/or basic project accounting or costing principals is desired

Whatdowe offer?

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion,in accordance withits commitment to labor equality and non-discrimination.