Client Resource Coordinator 4

Johnson Controls; Apodaca; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional growth opportunities

Supportive and inclusive environment

Work-life balance

Job summary

Johnson Controls in Apodaca, Mexico, seeks a Client Resource Coordinator to manage customer service requests, coordinate technician schedules, and ensure service delivery meets customer expectations. You will liaise with customers, communicate plans, and keep NxGen records up to date.

The role emphasizes organization, strong communication, and the ability to handle multiple tasks with precision in a fast-paced environment. HVAC familiarity is preferred for this position.

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication abilities with internal and external clients.
• Ability to manage multiple projects simultaneously with tact and persistence.
• HVAC experience preferred.
• Associates degree preferred; project accounting or costing knowledge desirable.

Responsibilities

• Receive customer requests for unscheduled or scheduled service.
• Coordinate labor scheduling to match technicians to customer and service needs.
• Communicate the action plan and services to be provided directly to the customer.
• Ensure work meets the customer’s expectations and follow up as needed.
• Answer customer inquiries and resolve or escalate issues as appropriate.
• Debrief activities daily and maintain technician scheduling.
• Maintain up-to-date customer account information in NxGen.
• Assist with parts ordering and PO creation; start-up support.
• Contribute to time and expense reporting; attend planning meetings.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Communication

Prioritization

Influencing teams

HVAC experience

Education

High school diploma or equivalent

Associates degree preferred

Tools

NxGen

Job description

## Client Resource Coordinator 4Apply: Apodaca-Nuevo Leon-Mexico: Full time: Posted Today: WD30282684**Johnson Controls**, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.**How you will do it*** Receives customer requests for unscheduled or scheduled service.* Coordinates labor scheduling to align technicians to the appropriate customer and service needs.* Communicates the action plan and services to be provided directly to the customer.* Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.* Answers any customer inquiries and resolves or escalates customer issues, as appropriate.* Debrief activities daily.* Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.* Follows up on activities to ensure completion in an established timeframe.* Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.* Scheduled Service Visits – on time.* Parts ordering/PO creation support.* Start-up support.* Customer PO confirmation.* WIP Management.* Reconcile exceptions (SIR and AP).* Attend weekly planning/scheduling meetings.* Assist with monitoring of time and expense reporting submission.* Review and correct unassociated time for timesheets for technicians.* Other duties and administrative activities as assigned. **What we look for** **Required** * High school diploma or equivalent required.* Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.* Must have strong interpersonal skills to effectively communicate with both internal and external clients.* Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.* Able to prioritize work activities based on financial impact to desired business goals.* Able to influence diverse teams to accomplish tasks/goals.***Preferred**** Associates degree preferred* Experience in HVAC* Experience and/or basic project accounting or costing principals is desired **What do we offer?*** Comprehensive benefits package.* Opportunities for professional growth and development.* Supportive and inclusive work environment.* Commitment to work-life balance and employee well-being.* Engagement in meaningful projects that make a difference. **Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion**, in accordance with its commitment to labor equality and non-discrimination.