Technical Parts Customer Care Specialist
Johnson Controls
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Benefits offered by this job
Job summary
Johnson Controls is seeking a Customer Service Representative (CSR) Frick Parts in Monterrey to manage complex customer orders and inquiries related to technical products. You will collaborate with sales and supply chain teams to ensure delivery excellence and provide expert technical support to customers.
The role requires a university degree or equivalent, strong customer service experience with technical products, and excellent English communication.
Qualifications
- University degree or equivalent; 1 year post-graduate or 6 years with a 2-year degree.
- Extensive experience in customer service, particularly with technical products or services.
- Excellent communication skills with proficiency in English; additional languages are advantageous.
Responsibilities
- Oversee and execute complex customer orders, inquiries, and complaints related to technical products and services.
- Collaborate with sales and supply chain teams to address order-related challenges.
- Provide expert technical support and problem-solving to resolve customer inquiries effectively.
- Maintain detailed records of all service interactions and transactions.
Skills
Education
Tools
Job description
Johnson Controls is seeking a Customer Service Representative (CSR) Frick Parts in Monterrey to manage complex customer orders and inquiries related to technical products. You will collaborate with sales and supply chain teams to ensure delivery excellence and provide expert technical support to customers.
The role requires a university degree or equivalent, strong customer service experience with technical products, and excellent English communication.
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