Client Resource Coordinator 4

3304 Johnson Controls S.A. de C.V.; Monterrey; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Inclusive work environment

Work-life balance commitment

Meaningful projects

Job summary

Johnson Controls in Monterrey seeks a dedicated Service Coordinator to manage unscheduled and scheduled service requests, coordinate technician labor, and clearly communicate plans to customers. You will ensure timely completion, follow up on inquiries, and maintain accurate customer records to support efficient call management.

The role emphasizes independent work, strong organization, and the ability to handle multiple tasks while delivering excellent customer service in a dynamic setting.

Qualifications

• Must demonstrate ability to work independently with solid organizational and detail skills.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to manage multiple projects, tasks, and issues simultaneously with tact and persistence.

Responsibilities

• Receives customer requests for service and schedules technicians accordingly.
• Communicates action plans and services to customers directly.
• Ensures work meets customer expectations and follows up as needed.
• Maintains up-to-date customer account information supporting call management and scheduling.
• Assists with time and expense reporting, timesheet review, and scheduling meetings.

Skills

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Communication with clients

Influencing diverse teams

Education

High school diploma or equivalent

Associates degree preferred

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

How you will do it

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovideddirectlyto the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules.
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

• Required High school diploma or equivalent required.
• Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.
• Preferred Associates degree preferred Experience in HVAC Experience and/or basic project accounting or costing principals is desired.

What do we offer?

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.