Clerical Support

Philips Lighting Spain SL.; Monterrey, Lázaro Cárdenas; On-site; MXN 134,000 - 201,000; Full time

Job summary

Signify is seeking to keep workflows organized by assisting various departments with document management, customer service, and data entry. The role involves handling support tickets via phone, answering calls, routing messages, and entering data into internal systems with high accuracy.

Ideal candidates will have excellent organizational skills, proficiency with computer tools, and strong verbal and written communication abilities, plus the capacity to multitask and meet tight deadlines.

Qualifications

• Excellent organizational skills and attention to detail.
• Proficiency in computer tools.
• Strong verbal and written communication skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Handle support tickets received via phone, maintaining direct contact with clients.
• Answer phone calls, route messages, and respond to emails.
• Enter data into databases or internal platform systems with high accuracy.
• Track client orders and requests.

Skills

Organizational skills

Attention to detail

Computer proficiency

Verbal communication

Written communication

Multitasking

Deadline-driven

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role Descripcion del Puesto

The objective is to keep workflows organized by assisting various departments with document management, customer service, and data entry.

• Handle support tickets received via phone, maintaining direct contact with clients.
• Answer phone calls, route messages, and respond to emails.
• Enter data into databases or internal platform systems with high accuracy.
• Accurately enter information into databases or internal systems on our platforms.
• Track client orders and requests.

Experiencias

• Excellent organizational skills and attention to detail.
• Proficiency in computer tools.
• Strong verbal and written communication skills.
• Ability to multitask and meet deadlines.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.

We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

Privacy Notice for the Recruitment Process Concerning US based roles:

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy:

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.