Customer Satisfaction Assistant - Cooper Lighting Solutions (Monterrey, Lazaro Cardenas)

Philips Lighting Spain SL.; Monterrey, Lázaro Cárdenas; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Signify, based in Monterrey, Mexico, seeks a Customer Satisfaction Assistant to manage order processing and support internal and external customers, ensuring timely follow-up on purchase orders.

You will monitor client portfolios, track imported materials, and coordinate with logistics to maintain high satisfaction and smooth post-sales service. Fluency in English and strong Excel skills will help you thrive in a fast-paced environment.

Formación

• Experience in order processing and customer service.
• ERP-based order processing familiarity.
• Basic knowledge of importing and logistics.
• Proficiency with Excel and Microsoft Office tools.

Responsabilidades

• Provide service and support to internal and external clients, identifying needs and providing timely solutions.
• Monitor and manage the assigned client portfolio, maintaining communication for high satisfaction.
• Enter and manage purchase orders in the system, verify information and comply with processes.
• Track imported materials, coordinate with departments to ensure availability and on-time delivery.
• Monitor backorder portfolio, provide updates on order status and delays to customers.
• Follow up on after-sales activities, address inquiries and strengthen business relationships.

Conocimientos

Customer service mindset

Communication skills

English fluency

Herramientas

SAP ERP

Excel

MS Office

Descripción del empleo

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

We’re looking for a Customer Satisfaction Assistant to join our Team, onsite in Monterrey, Mexico. As a Customer Satisfaction Assistant , your role will be to efficiently manage the order processing workflow, providing service to internal and external customers, and ensuring timely follow-up on purchase orders. Effectively communicate the status of orders and address customer needs throughout the sales and after-sales cycle.

What you’ll do

• Provide service and support to internal and external clients, identifying their needs and providing timely and effective solutions.
• Monitor and manage the assigned client portfolio, maintaining constant communication to ensure a high level of satisfaction.
• Enter and manage purchase orders in the system, verifying the accuracy of the information and compliance with established processes.
• Track imported materials, coordinating with the relevant departments to ensure their availability and on-time delivery.
• Monitor the backorder portfolio, providing regular updates on order status and communicating any changes or delays to customers.
• Follow up on after-sales activities, addressing inquiries, issues, and requests to ensure customer satisfaction and strengthen the business relationship.

More about you

While we value and appreciate all applicants, we believe the following background and capabilities will help you shine brightly in this role:

• Proficiency with ERP systems for order management (SAP).
• Knowledge of customer service-focused business processes.
• Basic knowledge of importing and logistics.
• Proficiency with Microsoft Excel and Microsoft Office tools.
• Experience in order tracking, backorder management, and after-sales service.
• English Fluency #LI-MA1

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

Privacy Notice for the Recruitment Process Concerning US based roles:

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy:

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.