Claims Reporting Representative

Integon Services Co; Tijuana; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

IMSS and Infonavit reporting

Savings fund

Profit sharing

Weekly food vouchers

Weekly payment schedule

Life and burial insurance

PTO and holidays

Marriage leave

Parental leave

Learning platforms

Referral program

Partner discounts

Monthly events

On-site parking

Wellness center

Coffee shop

Gaming room

Job summary

Integon Services Co is seeking a Customer Service Associate III to handle moderate to complex inquiries, addressing billing, policies, and claims. This role requires bilingual English/Spanish and strong communication across multiple systems.

The position is on-site with eligibility for work-from-home after 4 months, contingent on performance. Training and benefits are provided, plus opportunities to grow in insurance servicing.

Qualifications

• Fully bilingual in English and Spanish.
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.
• Minimum 1 year of call center experience.
• Nice to have: experience in claims, customer service, or call center environments.
• Prior exposure to insurance processes or terminology.

Responsibilities

• Establish rapport with customers and gather details to file FNOL claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim information.
• Document customer interactions following guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism in every conversation.
• Use online systems and prompts to guide callers and set expectations.

Skills

Bilingual English/Spanish

Communication skills

Multitasking

MS Office

Attention to detail

Call center experience

Insurance familiarity

Tools

MS Office Suite

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolves service concerns while documenting customer requests, and completing changes to policies.

What You’ll Do

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim‑related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

What You Bring

• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.
• Minimum 1 year of call center experience.
• Preferred (Nice to Have): Experience in claims, customer service, or call center environments.
• Prior exposure to insurance processes or terminology.

Job Requirements & Schedule

Training Schedule: 5:30 a.m. – 3:00 p.m. Work Schedule (flexibility required): Availability: Monday to Friday starting at 5:00 a.m., and a short shift on Saturday. Fixed schedule will be assigned after training.

Work Location

On-site and eligible for work-from-home after 4 months, based on performance and readiness.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.
• Wellbeing Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.
• Workplace On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity.

One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Interview Instructions

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

About Us

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.