Claims Reporting Representative

Allstate; Tijuana; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Paid training

IMSS and Infonavit reporting

Savings Fund

Profit Sharing

Weekly food vouchers

Life insurance

Job summary

Integon, part of The Allstate Corporation, seeks a Customer Service Associate III to handle moderate to complex inquiries about policies and billing, guiding customers through the claims process with clarity and empathy.

You will manage inbound and outbound calls, document interactions precisely, and coordinate inspections or rentals when needed, while maintaining bilingual English and Spanish communication.

Qualifications

• Advanced English and Spanish (bilingual) are required.
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and following structured procedures.
• Minimum 1 year of call center experience.

Responsibilities

• Establish rapport with customers and gather details to file FNOL claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim‑related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

Tools

Microsoft Office

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolves service concerns while documenting customer requests, and completing changes to policies. This individual provides service to customers, which may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

What You’ll Do

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim‑related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

What You Bring

Required

• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.
• Minimum 1 year of call center experience

Preferred (Nice to Have)

• Experience in claims, customer service, or call center environments.
• Prior exposure to insurance processes or terminology.

Job Requirements & Schedule

• Training Schedule: 5:30 a.m. – 3:00 p.m.
• Work Schedule (flexibility required): Availability: Monday to Friday starting at 5:00 a.m., and a short shift on Saturday.
• Fixed schedule will be assigned after training.

Work Location

• On-site and eligible for work-from-home after 4 months, based on performance and readiness.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.

Workplace

• On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.