Loss Drafts Associate

Integon Services Co; Tijuana; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Paid training

Fully reported wages to IMSS and Infon

Savings Fund

Profit Sharing

Weekly food vouchers

Life and burial insurance

9 days PTO + 9 holidays

Job summary

Integon is seeking a Loss Drafts Associate III to support loss drafts and property damage requirements. You will handle document validation, order inspections, process claim funds, and de‑escalate inquiries while maintaining client SLAs.

The role requires a high school diploma or GED, strong English and Spanish, and proficient use of Microsoft Office. This on-site position offers comprehensive benefits and growth opportunities within Integon's insurance services team.

Qualifications

• Required High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and ability to follow structured procedures.

Responsibilities

• Responds to written and verbal customer requests in a timely and professional manner.
• Validates documents pertaining to claims.
• Orders and reviews inspection results.
• Requests claim funds when applicable.
• Follows standard procedural guidelines for performing tasks.
• Backs up as needed to meet client requirements and SLAs.
• Verifies claim check deposits and processes draws/draw approvals.

Skills

Bilingual English/Spanish

Strong communication

Microsoft Office

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.

About Integon Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most. As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.

About the Role The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de‑escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities

• Responds to written and verbal customer requests, inquiries in a timely and professional manner
• Validates documents pertaining to claim
• Orders and reviews inspection results
• Requests claim funds when applicable
• Follows standard procedural guidelines for performing tasks
• Assists with cross training inbound representatives on borrower follow up queue
• Updates records and note system
• Backs up as needed to meet client requirements and SLA’s
• Verifies claim check deposits
• Processes draws/draw approvals and payee header requests for claims

What You Bring

Required High School Diploma or GED. Advanced English and Spanish (fully bilingual). Strong verbal and written communication skills. Ability to multitask while navigating multiple systems. Proficiency in Microsoft Office (Word, Excel, Outlook). Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Call center experience.
• Insurance industry knowledge.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.
• Wellbeing Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.
• Workplace On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills Claims Processing, Cross Training, Customer Communications, Detail-Oriented, Document Validation Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

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