Claims Reporting Representative - Integon

Integon Service Co.; Tijuana; On-site; MXN 161,000 - 268,000; Full time

Benefits offered by this job

Full paid during training

Nine days PTO (PTO)

Fully reported wages to IMSS and Infon

Weekly food vouchers MXN 328

Weekly Payment

Life and burial insurance

Internet and electricity bonus

Employee Referral Program

Monthly activities and celebrations

Job summary

Integon, a division in Mexico of one of the largest U.S. insurers, seeks a customer support specialist to guide callers to the right policy or claim and perform basic clerical duties.

You will be the friendly voice our clients rely on, ensuring they feel valued and understood while handling calls, emails, and scheduling tasks. This on-site role offers training with full pay, a comprehensive benefits package, and a supportive team in a bilingual English/Spanish environment.

Qualifications

• High School Diploma or equivalent.
• Call center experience preferred.
• Insurance industry knowledge preferred.

Responsibilities

• Greet and guide callers to the appropriate party or policy.
• Provide overview of basic claims process and general information.
• Receive, screen, and route calls and electronic messages.
• Obtain and provide necessary file information to comply with standards.
• Follow guidelines for each claim or inquiry with accurate documentation.
• Assist customers with scheduling inspections or rental car as needed.
• Stay empathetic and engaged during interactions.
• Use system prompts and knowledge to set expectations for next steps.

Skills

Empathy

Active listening

Communication skills

Bilingual EN/ES

Education

High School Diploma/GED or equivalent

Tools

CRM software

Phone systems

Job description

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $328 MXN
• Weekly Payment
• Life and burial insurance
• Internet and electricity bonus
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations

Job Description

This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

Preferred Qualifications

• High School Diploma/ GED or equivalent experience
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Functional Skills

• Ability to empathize with the customer.
• Performs routine tasks of basic complexity under general supervision.
• Computer Skills
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Fully Bilingual (English/Spanish)

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Skills

Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.