Customer Service Representative

Allstate; Tijuana; Presencial; MXN 244.000 - 292.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid during training

Nine days of Paid Time Off (PTO)

Fully reported wages to IMSS and Infon

Weekly food vouchers

Weekly Payment

Life and burial insurance

Parking On-site

Wellness Center On-site

Exclusive coffee shop on-site

Special discounts at establishments

Employee Referral Program

Monthly activities and celebrations

Descripción de la vacante

Integon, a division in Mexico of The Allstate Corporation, seeks a Customer Service Representative to assist policyholders and agents, delivering friendly support and guidance to ensure customers feel valued. You will handle calls, process policy changes, resolve billing questions, and help with health policy requests, using a proactive, solutions-driven approach in a bilingual English/Spanish context.

This on-site role includes training, teamwork, and opportunities to improve processes while

Formación

• Fully bilingual (English/Spanish)
• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns
• Able to multitask and manage multiple systems daily

Responsabilidades

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
• Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
• Be the first contact after a policy is sold, identify risks, and ask the right questions.
• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
• Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
• Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
• Handle most situations independently, resolve conflicts, and empathize with customers.
• Provide feedback when training needs are identified.
• Promote teamwork through reliability and group cohesion.
• Suggest process improvements to leadership.

Conocimientos

Fully bilingual (English/Spanish)

Customer service

Multitasking

Educación

High School Diploma / GED

Descripción del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $316 MXN
• Weekly Payment
• Life and burial insurance
• Parking On-site
• Wellness Center On-site
• Exclusive coffee shop on-site
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations

About the role

The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

Key Responsibilities:

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
• Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
• Be the first contact after a policy is sold, identify risks, and ask the right questions.
• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
• Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
• Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
• Handle most situations independently, resolve conflicts, and empathize with customers.
• Provide feedback when training needs are identified.
• Promote teamwork through reliability and group cohesion.
• Suggest process improvements to leadership.

Education and Experience

• High School Diploma/ GED
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Minimum Skills and Competencies:

The following skills and abilities are required. Adjustments can be made for individuals with disabilities.

• Fully Bilingual (English/Spanish)
• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
• Able to multitask and manage multiple systems daily.

Desired Skills:

• Previous experience in insurance customer service.

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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