Claims Reporting Representative

Integon; México; On-site; MXN 161,000 - 268,000; Full time

Benefits offered by this job

Paid training

9 PTO days

IMSS/Infonavit wages reporting

Weekly food vouchers

Life and burial insurance

Internet and electricity bonus

Employee discounts

Referral program

Monthly activities

Job summary

Integon, a division of The Allstate Corporation, is seeking a bilingual Customer Support representative in Mexico. You will guide callers to the correct party, explain the basic claims process, and handle routine clerical tasks with care and empathy.

The role focuses on delivering valued support to clients, routing inquiries efficiently, and maintaining strong customer interactions across English and Spanish channels.

Qualifications

• High School Diploma/GED or equivalent experience.
• Call Center experience (Preferred).
• Insurance industry knowledge (Preferred).

Responsibilities

• Guides callers to the appropriate party based on need and policy or claim.
• Provides overview of basic claims process to customers.
• Receives, screens, and routes calls and electronic correspondence.
• Obtains and provides necessary file information to comply with standards.
• Follows guidelines for each claim to ensure clear documentation.
• Assists scheduling auto/property inspections and rental car as needed.
• Remains empathetic and engaged during interactions.

Skills

Empathy

Communication

Organization

Bilingual (EN/ES)

Computer skills

Call center experience

Education

High School Diploma/GED

Job description

Job Description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $328 MXN
• Weekly Payment Life and burial insurance
• Internet and electricity bonus
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations

Job Description

This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

Preferred Qualifications

Education and Experience

• High School Diploma/ GED or equivalent experience
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Functional Skills

• Ability to empathize with the customer.
• Performs routine tasks of basic complexity under general supervision.
• Computer Skills
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Fully Bilingual (English/Spanish)

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Skills

• Business Administration
• Business Management
• Call Center Management
• Claims Administration
• Quality Management

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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