Carrier Relations Specialist — Full Benefits

HQ Platinum; Monterrey; Presencial; MXN 190.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Major medical insurance

Superior benefits

Monday–Friday schedule

Descripción de la vacante

HQ Platinum in Monterrey, Mexico, is seeking a Carrier Relations Representative to coordinate and maintain communications with carriers, ensuring proper assignment, confirmation, monitoring, and completion of shipments. This on-site role supports daily transportation operations with carrier availability, accurate shipment information, and timely status updates.

This full-time position requires English/Spanish bilingualism, strong organization, and problem-solving skills to manage ETAs,

Formación

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident approach.
• Detail-oriented and committed to providing timely follow-up.
• Computer savvy with working knowledge of relevant software.
• Outstanding organizational and time management skills.
• Excellent communication abilities with aptitude in problem-solving.
• Bachelor’s degree plus 3 years of logistics experience or 5 years of comparable experience in Logistics/Transportation Industry.

Responsabilidades

• Shipment Assignment & Coordination: Assign shipments to available carriers and confirm equipment, driver, and schedule details.
• Carrier Communication: Coordinate with carriers regarding ETAs, transit status, availability, and shipment updates.
• Issue Resolution: Address delays, mechanical issues, no-shows, and other operational incidents.
• Document Validation: Review and correct basic documentation issues before dispatch.
• Record Maintenance: Keep operational and shipment records accurate and up to date.
• Capacity Planning: Coordinate with Customer Service and carriers to ensure sufficient weekly capacity.
• Carrier Availability & Quotes: Coordinate carrier availability, support weekly capacity negotiations, and process spot quote requests when applicable.

Conocimientos

Bilingual English/Spanish

Excellent communication abilities

Detail-oriented

Organizational and time management

Computer savvy

Problem-solving

Educación

Bachelor’s degree in Logistics or related field

Descripción del empleo

HQ Platinum in Monterrey, Mexico, is seeking a Carrier Relations Representative to coordinate and maintain communications with carriers, ensuring proper assignment, confirmation, monitoring, and completion of shipments. This on-site role supports daily transportation operations with carrier availability, accurate shipment information, and timely status updates.

This full-time position requires English/Spanish bilingualism, strong organization, and problem-solving skills to manage ETAs,