Care Scheduler & Client Experience Lead

Solvo Global; Chihuahua; Presencial; MXN 279.000 - 402.000; Jornada completa

Descripción de la vacante

Solvo Global in Chihuahua seeks a Scheduler to maintain client and caregiver relationships, match caregivers to clients, and coordinate daily activities. You will handle referrals, payroll tasks, and timekeeping while supporting sales and outreach efforts.

You will interact with clients and staff, exercise sound judgment, and balance multiple tasks in a fast-paced home care office environment. English literacy is required.

Formación

• High school diploma or equivalent with two years of business experience.
• Excellent telephone and interpersonal skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.

Responsabilidades

• Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
• Communicates continually with associates and clients to evaluate service.
• Serves as liaison between associates and the Office Manager.
• Responds promptly and courteously to all clients’ calls.
• Receives referrals and inquiries on the programs of this company.
• Assists with sales, marketing and public relations efforts.
• Maintains integrity in every interaction with caregivers and clients.
• Ability to live the company’s vision, mission and core values.
• Ability to problem solve and make decisions in a fast-paced environment.
• Schedules and coordinates day-to-day activities of caregivers.
• Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.
• Maintains documentation of associate work records in ClearCare and ensures current and complete personnel records for all home care associates.
• Performs on-call coordinator duties as needed.
• Interviews, screens and tests all applicants, and provides a positive candidate experience.
• Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.
• Serves as a team player within an office environment.
• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

Conocimientos

Verbal Communication

Adaptability

Likability

Customer Focus

Decision Making/Judgment

Organization

Stress Management

Resourcefulness

Educación

High school diploma or equivalent

Descripción del empleo

Solvo Global in Chihuahua seeks a Scheduler to maintain client and caregiver relationships, match caregivers to clients, and coordinate daily activities. You will handle referrals, payroll tasks, and timekeeping while supporting sales and outreach efforts.

You will interact with clients and staff, exercise sound judgment, and balance multiple tasks in a fast-paced home care office environment. English literacy is required.