Caregiver Onboarding Coordinator

Solvo Global; Mérida; On-site; MXN 58,044 - 77,392; Full time

Job summary

A staffing company in Mérida is seeking a highly organized Caregiver Onboarding Coordinator. This role is crucial for supporting newly hired caregivers throughout the onboarding process, ensuring a smooth experience from acceptance to orientation. The ideal candidate will have at least 2 years of experience in customer-facing roles, an advanced level of English, and strong organizational skills. On-site presence at Sede Mayab is required. The position offers a Monday to Friday work schedule from 8:00 AM to 5:00 PM PST.

Qualifications

• Minimum 2 years of experience in client-facing roles.
• Strong customer-service mindset and professional communication skills.
• Ability to work on-site at Sede Mayab, Mérida.

Responsibilities

• Work closely with newly hired caregivers from offer acceptance through orientation.
• Provide virtual support with onboarding documentation.
• Track onboarding progress and follow up consistently.

Skills

Customer service experience

Advanced English level

Calendar management

Organizational skills

Adaptability

Job description

Advanced English level C1 (spoken and written) is required.

Position: Caregiver Onboarding Coordinator
Location: On‑site – Sede Mayab, Mérida, Mexico
Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST

Job Description

We are seeking a highly organized and customer‑focused Caregiver Onboarding Coordinator to support newly hired caregivers throughout the onboarding process. This role plays a key part in ensuring a smooth, professional, and positive experience from offer acceptance through orientation day. The ideal candidate is adaptable, detail‑oriented, and comfortable managing multiple onboarding workflows while providing excellent virtual support and communication.

Key Responsibilities

• Work closely with newly hired caregivers from offer acceptance through orientation day to ensure a positive onboarding experience.
• Provide virtual support to caregivers with onboarding documentation and required uploads.
• Track onboarding progress and follow up consistently to ensure all requirements are completed in a timely manner.
• Monitor eligibility status, including documentation and background checks.
• Reschedule caregiver orientations when needed.
• Communicate onboarding status updates clearly and professionally with caregivers.
• Notify branch teams once caregivers are fully cleared and ready to be staffed with clients.
• Maintain accurate tracking records and calendars related to onboarding activities.

Requirements

• Minimum 2 years of experience in client‑facing roles, customer service, or support functions.
• Advanced English level (spoken and written) is required.
• Strong customer‑service mindset and professional communication skills.
• Excellent calendar management, tracking, and follow‑up skills.
• High adaptability to shifting schedules, priorities, and processes.
• Strong organizational skills and attention to detail.
• Ability to work on‑site at Sede Mayab, Mérida.

Preferred Skills

• Experience working with onboarding, compliance, or operations teams.
• Comfort working in fast‑paced, changing environments.
• Strong sense of ownership and accountability.

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