Healthcare Scheduler: Caregiver Coordination & Operations

Solvo Global Inc.; Mérida; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Solvo Global Inc. is seeking a Scheduler for its Home Care & Health operations. The role focuses on coordinating caregiver schedules, communicating with clients and staff, and ensuring smooth service delivery for Arizona-based operations from LATAM (Mexico, Argentina, Peru, Guatemala & Honduras).

The position requires English at C1 and a proven ability to manage complex schedules. The ideal candidate has experience in Home Care or healthcare scheduling, excels in client relationships, and can

Formación

• 1+ year of experience in Home Care, Home Health, or Healthcare Coordination.
• Experience coordinating caregivers, patients, healthcare staff, or field employees.
• Strong customer service and relationship management skills.
• Ability to stay calm and solution-oriented in fast-paced environments.
• Advanced English communication skills (C1).
• Excellent organizational skills and attention to detail.

Responsabilidades

• Coordinate caregiver schedules based on client needs, availability, and service requirements.
• Handle call-offs, schedule changes, coverage requests, and urgent staffing situations.
• Communicate daily with caregivers, clients, and internal teams.
• Build strong relationships with caregivers and drive workforce engagement.
• Resolve scheduling conflicts through critical thinking and sound decision-making.
• Support onboarding and service setup for new clients.
• Assist with payroll-related scheduling activities, timekeeping, billing support, and administrative operations.
• Identify process improvements for a growing healthcare organization.

Conocimientos

Home care scheduling

Customer service

Communication skills

Organizational skills

English proficiency

Herramientas

CRM

Descripción del empleo

Solvo Global Inc. is seeking a Scheduler for its Home Care & Health operations. The role focuses on coordinating caregiver schedules, communicating with clients and staff, and ensuring smooth service delivery for Arizona-based operations from LATAM (Mexico, Argentina, Peru, Guatemala & Honduras).

The position requires English at C1 and a proven ability to manage complex schedules. The ideal candidate has experience in Home Care or healthcare scheduling, excels in client relationships, and can