Call Center Representative (Monterrey)

SEQUIUM ASSET SOLUTIONS LLC; Monterrey; Presencial; MXN 110.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Monthly performance bonus

Paid sick time

Benefits (law-mandated)

Pantry vouchers

Savings funds (optional)

Descripción de la vacante

Segoso Mexico is seeking a Customer Service representative to join our Monterrey team. You will handle customer interactions via phone, email, or chat, resolve billing issues, and assist with soft collections with professionalism in a fast-paced setting.

The role requires dependable, detail-oriented individuals with strong communication skills, ability to multitask, and a collaborative approach to meet performance goals. Paid training and benefits are offered.

Formación

• Proven experience in customer service, phone, and/or call center roles.
• Strong communication skills to handle sensitive situations professionally.
• Ability to multitask and stay organized in a high-volume environment.
• Problem-solving mindset with a focus on delivering customer satisfaction.
• Dependable and team-oriented with a positive attitude.

Responsabilidades

• Provide exceptional customer service via phone, email, or chat.
• Handle high call volumes while maintaining quality and accuracy.
• Collaborate with team members to meet performance metrics and goals.
• Document customer interactions and maintain accurate records.

Conocimientos

Customer service

Call center

Communication

Multitasking

Problem solving

Teamwork

Herramientas

CRM software

Descripción del empleo

Company Overview:

Segoso Mexico - Where Tomorrow is Today. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position: Customer Service

Job Description: Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.

Key Responsibilities:

• Provide exceptional customer service via phone, email, or chat.
• Handle high call volumes while maintaining quality and accuracy.
• Collaborate with team members to meet performance metrics and goals.
• Document customer interactions and maintain accurate records.

What We Offer:

• Paid training to ensure your success.
• Competitive hourly pay with a monthly performance bonus.
• Paid sick time and law-mandated benefits.
• Additional benefits, including pantry vouchers and savings funds (optional).

Requirements

Essential Skills and Qualifications:

• Proven experience in customer service, phone, and/or call center roles.
• Strong communication skills to handle sensitive situations professionally.
• Ability to multitask and stay organized in a high-volume environment.
• Problem-solving mindset with a focus on delivering customer satisfaction.
• Dependable and team-oriented with a positive attitude.

Preferred Qualifications:

• Familiarity with CRM systems or call center software.
• Experience in customer service and reservations.