Cajero/a de Sucursal: Servicio al Cliente y Ventas

Citigroup Inc.; Ciudad Cuauhtémoc; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup Inc. in Veracruz, Mexico, is seeking an entry-level Teller to support branch operations and deliver high-quality client service. You will assist with day-to-day transactions and help drive revenue by offering optimal solutions.

As the first line of contact, you will handle cash, educate customers on digital banking, and ensure compliance with bank policies. This role emphasizes accuracy, teamwork, and a commitment to exceptional service.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient customer service.
• Perform banking transactions including cash deposits, withdrawals, and branch vault management.
• Identify referral opportunities for Citi products based on clients' financial goals.
• Educate clients on digital and self-service options offered by Citi.
• Adhere to policies and regulatory procedures to safeguard client and bank assets.
• Ensure client needs are met and manage issues, escalating when needed.
• Maintain knowledge of client accounts and products.
• Deliver an exceptional client experience and meet performance metrics.

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Veracruz, Mexico, is seeking an entry-level Teller to support branch operations and deliver high-quality client service. You will assist with day-to-day transactions and help drive revenue by offering optimal solutions.

As the first line of contact, you will handle cash, educate customers on digital banking, and ensure compliance with bank policies. This role emphasizes accuracy, teamwork, and a commitment to exceptional service.