Business Systems Analyst

Flex Ltd; Ecatepec de Morelos; On-site; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Axiom is seeking a Business Systems Analyst to act as the first line between customers and IT on a 100% on-site basis at Guadalajara North Campus. You will record incidents, implement temporary and permanent fixes, and support IT services on the manufacturing floor.

The ideal candidate has a Systems Engineering degree, intermediate English, and SQL/automation or software development exposure. Schedule flexibility is essential to support production operations.

Qualifications

• Degree in Systems Engineering or related field.
• Intermediate English.
• 100% on-site role.
• Schedule flexibility for support tasks.
• Ability to provide production and manufacturing floor support.
• Software development skills.
• Basic knowledge of networking and servers.

Responsibilities

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implement and register permanent solutions to IT service failures.
• Diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents.
• Prioritize and resolve IT service incidents.

Skills

Software development

English (intermediate)

Networking basics

Server basics

Floor support

Education

Degree in Systems Engineering or related field

Job description

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand.

Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver.

At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Systems Analyst located in Guadalajara, North Campus. The Business Systems Analyst role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.

What a typical day looks like:

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implementation and registration of permanent solutions to failures in IT services
• To diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
• Prioritizing and resolving support incidents generated in IT services.
• Ensuring the availability of floor control systems.
• Flex Flow administration.
• Scale and ensure solving problems that cannot be resolved to the service provider.
• Install and update applications on servers that provide services to manufacturing

The experience we’re looking to add to our team:

• Degree in Systems Engineering or a related field.
• Intermediate English.
• 100% on-site role.
• Schedule flexibility is essential (for support tasks).
• Ability to provide production and manufacturing floor support.
• Software development skills.
• Basic knowledge of networking and technical support.
• Basic knowledge of servers.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance.

XS65 Job Category IT