Business Systems Analyst L1

Flex Ltd; Ecatepec de Morelos; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

KJ12 Job Category IT

Job summary

Axiom, a leader in digital and electrical infrastructure, is seeking a Business Systems Analyst L1 in Guadalajara's North Campus to provide Level 1 support for production systems and to ensure continuous operation of manufacturing applications.

Reporting to the IT Operations Manager, you will troubleshoot incidents, run SQL queries, manage tickets, and collaborate with manufacturing, engineering, and IT teams to implement improvements and deploy system updates.

Qualifications

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• Schedule availability.
• English proficiency: Basic to Intermediate.

Responsibilities

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
• Troubleshoot printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Skills

English proficiency

Analytical thinking

Customer service

Problem solving

SQL queries

Education

BA/BS or equivalent work experience

Tools

ServiceNow

Flex Flow

Job description

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand. Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver. At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

Job Summary

To support our extraordinary teams, which build great products and contribute to our growth, we’re looking to add a Business Systems Analyst L1 located in Guadalajara, North Campus. Reporting to the IT Operations Manager the Business Systems Analyst L1 role will be responsible for providing first-level support for manufacturing and production systems, ensuring the continuity of business-critical applications used on the production floor. This role serves as the primary point of contact for users, troubleshooting system incidents, supporting internal applications, and collaborating with technical teams to resolve issues efficiently.

What a typical day looks like:

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund
• Life Insurance
• KJ12 Job Category IT

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand. Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver. At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.