Eloqua Email Operations & Communication Specialist

Arrow Enterprise Computing Solutions; Tlaquepaque; Hybrid; MXN 595,000 - 893,000; Full time

Benefits offered by this job

Christmas bonus 30 days

Vacation premium 40%

12 days + 2 floating days

Vision & dental

Life insurance

Healthcare insurance

Vouchers 10%

Restaurant vouchers

Savings fund 13%

Tuition reimbursement

Growth opportunities

Job summary

Arrow Enterprise Computing Solutions is seeking an Eloqua Email Operations & Communication Specialist to drive end-to-end lifecycle communications and governance across CX, Product, Marketing, Legal, and IT. The role focuses on building transactional and lifecycle programs within Eloqua, implementing dynamic segmentation, and delivering high-quality, compliant email experiences.

The ideal candidate brings 6+ years in digital communications, hands-on Eloqua experience, and strong analytical and

Qualifications

• 6+ years in digital communications, email operations, customer experience or related field.
• Experience with Eloqua (Required).
• B2B technology, distribution, digital commerce or enterprise platform experience.
• Knowledge of HTML/CSS, automation, segmentation, QA and deliverability.
• Experience in Agile environments and cross-functional teams.
• Strong analytical, communication and stakeholder management skills.

Responsibilities

• Define end-to-end lifecycle communication strategy and governance across CX, Product, Marketing, Legal and IT.
• Build, optimize, and own transactional, lifecycle, and system-triggered emails in CRM/ESP platforms (e.g., Eloqua).
• Manage dynamic segmentation, personalization, and complex trigger logic with QA and operational excellence.
• Oversee content governance, web/SEO alignment, accessibility, and reusable email templates.
• Establish KPIs, run A/B tests, and optimize customer journeys using performance data.

Skills

Agile experience

Stakeholder management

Analytical skills

Communication

Cross-functional teamwork

Tools

Eloqua

HTML/CSS

Job description

Position:
Eloqua Email Operations & Communication Specialist

Job Description

Why You'll Love This Role

Technology has the power to change lives, but great stories help people understand its impact. At Arrow, our Marketing & Communications teams create meaningful connections through strategic campaigns, compelling content, digital experiences, and brand storytelling that bring innovation to life.

In this role, you'll collaborate with teams across the globe, transform ideas into engaging experiences, and help communicate the solutions that enable customers and suppliers to stay ahead in an ever-changing technology landscape.

What You'll Do

• Drive Experience Strategy & Governance: Define end-to-end lifecycle communication strategy and establish governance standards for content, branding, compliance, and data usage across CX, Product, Marketing, Legal, and IT.
• Lead Email & Automation Operations: Build, optimize, and own transactional, lifecycle, and system-triggered communication programs within CRM/ESP platforms (e.g., Eloqua).
• Execute Technical Workflows: Manage dynamic segmentation, personalization, complex trigger logic, and deliverability while maintaining strict QA and operational excellence.
• Manage Content & Design Standards: Oversee content governance, web/SEO alignment, accessibility compliance, and reusable email template design systems.
• Deliver Analytics & Journey Optimization: Establish KPIs, lead A/B testing programs, and utilize performance data to continuously optimize customer journeys.

Who We’re looking for

• 6+ years in digital communications, email operations, customer experience or related field.
• Experience with Eloqua (Required).
• B2B technology, distribution, digital commerce or enterprise platform experience.
• Knowledge of HTML/CSS, automation, segmentation, QA and deliverability.
• Experience in Agile environments and cross-functional teams.
• Strong analytical, communication and stakeholder management skills.

Work Arrangement

Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identit

Annual Hiring Range/Hourly Rate

$53,350.00 - $80,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support