Branch Service Supervisor, Cabo San Lucas

Banamex; Cabo San Lucas; Presencial; MXN 180 000 - 300 000; Tempo integral

Resumo da oferta

Citi in Mexico is seeking a Service Specialist to ensure excellent customer service throughout client interactions in the branch and to support the branch with resource coordination and service excellence. You will promote Citi products and help clients use self-service channels while maintaining security and policy compliance.

The role emphasizes delivering exceptional customer experiences, accurate communications, and adherence to laws and Citi policies.

Qualificações

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Clear and concise written and verbal communication.

Responsabilidades

• Coordinate the application of the Attention and Operation Model in Branch.
• Promote Citi products/services to clients and encourage self-service adoption.
• Coordinate branch material resources and staff to meet branch goals.
• Contribute to branch risk control and security functions with designated personnel.

Conhecimentos

Customer service experience

Written and verbal communication

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Citi in Mexico is seeking a Service Specialist to ensure excellent customer service throughout client interactions in the branch and to support the branch with resource coordination and service excellence. You will promote Citi products and help clients use self-service channels while maintaining security and policy compliance.

The role emphasizes delivering exceptional customer experiences, accurate communications, and adherence to laws and Citi policies.