Jefe de Servicios Bancarios - Experiencia al Cliente Cabo San Lucas

Citibank (Switzerland) AG; Cabo San Lucas; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Banamex Cabo San Lucas is seeking a Service Sub-Manager to lead daily branch operations and ensure an exceptional customer experience. You will coordinate the Attention and Operation Model, promote products, and manage branch resources and staff to deliver high-quality service.

The role requires 2-4 years in customer service or sales in branches, with strong communication skills and a focus on risk-aware decision making within a Citigroup-backed environment.

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches

Responsibilities

• Coordinate the implementation of the Attention and Operation Model in the Branch.
• Promote the institution's products/services to clients and encourage use of self-service.
• Coordinate material resources and branch employees to ensure smooth operations.
• Contribute to control and security functions with designated personnel.
• Meet client needs while delivering an exceptional experience and track with metrics.
• Assess risk in business decisions, uphold Citigroup's reputation, and escalate control issues.

Skills

Customer service

Sales

Education

Bachelor's degree

Job description

Banamex Cabo San Lucas is seeking a Service Sub-Manager to lead daily branch operations and ensure an exceptional customer experience. You will coordinate the Attention and Operation Model, promote products, and manage branch resources and staff to deliver high-quality service.

The role requires 2-4 years in customer service or sales in branches, with strong communication skills and a focus on risk-aware decision making within a Citigroup-backed environment.