BANAMEX SUBGERENTE DE SERVICIOS CABO SAN LUCAS

Citigroup Inc.; Cabo San Lucas; Presencial; MXN 234.000 - 357.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico seeks a Service Specialist to ensure excellent customer service, manage branch resources, and deliver exceptional experiences from client arrival to departure.

The role requires 2-4 years in customer service and a Bachelor’s degree or equivalent experience, with responsibilities including applying the Attention and Operation Model, promoting bank products, coordinating staff, and supporting risk and compliance activities.

Formación

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Clear and concise written and verbal communication.

Responsabilidades

• Coordinate the application of the Attention and Operation Model in Branch.
• Promote the products / Services of the Institution in the clients' yard and promote self-service usage.
• Coordinate adequately the material resources and the employees of the Branch.
• Contribute to control and security functions with designated personnel.
• Fulfill clients’ necessities while delivering an exceptional client experience and measure with metrics.
• Assess risk when making business decisions, uphold Citigroup's reputation and comply with laws and regulations.

Conocimientos

Customer service

Communication

Educación

Bachelor's/University degree or equivalent experience

Descripción del empleo

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

Responsibilities:

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's/University degree or equivalent experience

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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